Desk 3500 Swipe Sale

General

Follow the steps below to conduct a Desk 3500 Swipe Sale.

To start, press the MENU (dot) at the ‘Idle Screen’ to display the ‘Transaction Menu’.

Select ‘Sale’ on the screen as described earlier to select it.

2. This screen will be displayed if ‘Sale’ is selected from the above menu. As you type in the transaction amount, it will change to the following step.

3. Press to confirm amount or press to clear all digits or press to clear one digit at a time and type in new value.

press ok to confirm amount entered is correct

4. Swipe the cardholder’s card.

desk 3500 terminal read to conduct swipe card sale

5. Terminal will check the card.

6. This screen will only be displayed if the terminal attempted to connect to the acquirer.

7. A response to the ‘Sale’ request is returned by the acquirer. The terminal will print the merchant receipt.

sale is complete and merchant receipt is printed

8. Tear off the merchant receipt and press the green TICK if it is readable or press FEED to reprint the receipt. Ask the cardholder to sign the receipt.

instruction to tear off merchant receipt

9. If the signature matches one on the card, press the green TICK. If not, press yellow CLEAR and the transaction will be reversed. A customer receipt is printed.

question for signature ok for swipe card sale

10. Tear off the customer receipt and press if it is readable or press to reprint the receipt.

You have now completed a Desk 3500 Swipe Sale. For more articles on how to use your Desk 3500, click here.

BRONZE

Simple EPOS functionality – intuitive design with all the functions you need just a tap away
Integrated card payments – automatic transfer of total to card machine
Cash management – record and control cash payments with end day reconciliation
Barcode scanning – scan barcoded items for efficient service
Product management – create and manage your product, services, and taxes instantly
Reports – instant access to sales and product reports on device and online
Unlimited users – unlimited till and web portal users
Supervisor approval – enforce supervisor approval for specific functionality
Web portal – free web portal providing central reports and management
Offline capable – keep selling even if the internet is down
Secure cloud backups – all data is backed up to our secure servers
Free updates – subscribing merchants receive free product updates

SILVER

Includes bronze +

Stock management – automated inventory control and reporting
Measured products – sell products by weight or length
Supplier management to centrally manage and report on suppliers
Stock containers – manage liquid stock and sell pints from barrels etc
Multiple stores – view, manage and support on all stores centrally
Import & export data – manage products, suppliers, customers and more in bulk
Fixed discounts – create pre-configured discounts for items or whole transactions
Secondary printer – operate a second printer to print order receipts
Configurable reasons – understand what has happened and why with configurable reasons
Enterprise class support – receive first-class support from our dedicated team
Enhanced reports – comprehensive reporting allowing you to fully manage your business
Age verification – setup age restricted items for both customers and clerks

GOLD

Includes Bronze & Silver +

Customer management – full CRM module to create and manage customers
Appointments – create and manage customer appointments
Multiple printers – operate multiple order printers for different stations
Modifiers – use product and list modifiers to alter an order before its printed
Text reminders – operate multiple order printers for different stations
Commission – assign product and user level commission rates
Tab management – suspend and resume transactions in store
Time keeping – reportable clocking in / out for all staff members