Transactions Fail to Process

Getting your Trinity Audio player ready...

There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.

1. Perform a test transaction using one or more different cards to ensure the problem is not a defective card.
2. Ensure that the card is being inserted/swiped/tapped the correct way. Refer to the
3. Transaction articles for more information.
4. Check for communication/connection errors.

If the problem persists, contact your Helpdesk.