Spire End of Life on Terminals - December 2023

Article by Megan Grosso

Spire End of Life on Terminals – Dec 31st 2023

Castles Technology has announced the following Spire products will reach End of Life on the 31st December 2023:

  1. SPc5
  2. SPg7
  3. SPp10

After this date, it will not be possible to purchase any new products, spare parts or accessories for the terminals. Currently the parts are in short supply, and there is a cost associated in replacement of parts such as batteries, leads, sim cards etc.

Castles acquired Spire in October 2020, with the intention to "innovate to provide merchants acquirers with future-forward payments solutions". The announcement of End of Life comes as Castles will focus on providing customers and partners with products of the highest quality.

 

Official notice from Castles Technology UK & Ireland

"End of Service (EOS) / End of Life (EOL) Date: With respect to a particular set of products, customers and partners may request maintenance, repairs, developments and services (excluding firmware updates and certification renewals) until the EOS date set forth. If it is for a repair, that the necessary components are available in inventory at the time a product is presented for repair. Beyond the EOS Date, Castles Technology UK & Ireland Ltd will no longer provide services of any nature for the affected product sets. Our EOS date is also the formal EOL Date, the date on which Castles Technology UK & Ireland Ltd will no longer provide services of any nature for the affected product sets." Graham Lilleystone, MD.

 

If you are a Paynetworx merchant and have one of the above models, we strongly encourage you to contact us to upgrade your terminal to a more effective terminal.

You can change to a Castles terminal made by the same manufacturer or switch to one of our other partnered terminal manufacturers. Visit the Terminals page to find out more.

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