Ingenico Desk 3500
Ingenico Desk 5000
Ingenico Move 3500
Ingenico Move 3500
Ingenico Move 5000
(T) Customer Forgotten PIN Code
If your acquirer allows it, you can perform a PIN Bypass to bypass the entry of the PIN code, by pressing the cancel key followed promptly by the menu key twice. If the card allows the PIN Bypass you may find that the acquirer declines the transaction. Transactions taken by PIN Bypass are subject to […]
Replace/Install an Ingenico Paper Roll
Follow these easy steps to learn how to Replace/Install an Ingenico Paper Roll. If your receipts are not printing correctly, you can also follow these steps to check everything is placed correctly. 1. Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear […]
Move 5000 Terminal Overview
This short guide provides you with a Move 5000 Terminal Overview. Contents of Box Please note: The power supply unit provided with this equipment is specially designed for Ingenico terminals. Do not use any other power supply. Terminal Overview Keyboard Details and Functionality Please note: Some keys can have other functions depending on […]
Move3500/Move5000 Contactless Sale
Follow these easy steps to conduct a Move3500/Move5000 Contactless Sale. From the READY prompt enter the sale amount for the transaction and press ENTER. A contactless symbol will be displayed if the amount entered is below the maximum contactless limit. The cardholder should present their card over the contactless symbol on the terminal display. The terminal will then […]
Unable to Take Contactless Transactions
The contactless option will only become active when the transaction amount is under the contactless limit (e.g. £100.00). Not all cards are enabled for contactless transactions, please ensure that the card presented to terminal is a contactless card, the customer should contact their card issuer if they are unsure. Ensure that the contactless card is […]