Ingenico Desk 3500
Quick Start Guide – Full Overview
Getting Started Set up your Desk 3500 in a convenient location close to a power source and an Ethernet socket. To connect an Ethernet cable, connect one side to your Ethernet output or router and the other side to the ‘ETH’ socket on the Magic box. Finally, connect the power supply unit into the power […]
Refund with Gratuity
If your terminal is configured for gratuities the ‘Refund’ transaction flow is as follows after you select ‘Refund’ from the transaction menu as described. 1. Press TICK to submit TOTAL amount. Press CLEAR to change one digit at time or press X to clear the entire amount and enter the correct amount. 2. Present/Insert/Swipe the […]
Desk 3500 Contactless Sale
Follow these easy steps to conduct a Desk 3500 Contactless Sale. 1. Press MENU at the ‘Idle Screen’ to display the ‘Transaction Menu’ and Select ‘Sale’. 2. This screen will be displayed. As you type in the transaction amount, it will change to the following step. 3. Press to confirm amount, or press to clear […]
Chip & Pin Sale
Press MENU at the ‘Idle Screen’ to display the ‘Transaction Menu’ and Select ‘Sale’. 2. This screen will be displayed. As you type in the transaction amount, it will change to the following step. 3. Press to confirm amount, or press to clear all digits, or press to clear one digit at a time and […]
Desk 3500 Swipe Sale
Follow the steps below to conduct a Desk 3500 Swipe Sale. To start, press the MENU (dot) at the ‘Idle Screen’ to display the ‘Transaction Menu’. Select ‘Sale’ on the screen as described earlier to select it. 2. This screen will be displayed if ‘Sale’ is selected from the above menu. As you type in […]
Force Transaction Sale
If configured, ‘Force Transactions’ will allow the merchant to re-type in the details of stored/authorised transactions if a ‘MAC Key Reset’ was performed. Note: You will only see the equivalent ‘Force’ transaction type for transaction types enabled on your terminal i.e. If ‘SALE’ and ‘REFUND’ are the only two transaction types, you will only see […]
Desk3500 Customer Not Present (CNP) Sale
This transaction type allows you to ‘Key Enter’ the customer’s card details for all the supported transaction types for ‘Customer Not Present’ (CNP) transactions or as a fallback from a failed card read. The following example is for a Desk3500 Customer Not Present ‘Sale’ transaction. However, if this is something your business is consistently doing […]
Initiating Sale Transactions
Sale transactions may be initiated from the ‘Idle Screen’ or from the ‘Transaction Menu’. All other transaction types can only be initiated from the ‘Transaction Menu’ screen. Start typing in a transaction amount to initiate a ‘Sale’ transaction. This is the default ‘Idle Screen’ which, will be displayed once the terminal has been installed successfully. […]
Terminal Installation and Configuration
Please ensure that you always leave your terminal powered on and connected to the router in order that it may receive any automatic updates scheduled for it. Terminal Configuration Connect the equipment as described above. The following screens will be displayed during the configuration of your terminal: Various screens will be briefly displayed as the […]