Voice Referral Password (if configured)
The default Referral Password is 0000. The ‘Referral Password’ is designed to prevent fraud during referred transactions. If your terminal is configured for ‘Referral Password’, you will be prompted during the ‘Self Install Process’ to create a password. If you forget your password, you will have to contact the helpdesk and they will set your […]
Supervisor Functions
If configured, the default Supervisor Code (prior to terminal being installed) is set at 0000. The ‘Supervisor Code’ is designed to limit access to the ‘Supervisor Functions’ configured for certain transaction types or access to certain ‘Functions’ and ‘Function Codes’ on the terminal to those who have access to the code. Your terminal is shipped […]
Display and Terminal Operation Icons
Icons displayed on your terminals will depend on your terminal type. Time displayed in 24-hour format with long date format. Terminal Operation Icons The following images may be displayed along the bottom of your terminal display. They are a reference to which physical buttons are active at that point in the transaction. This OK button […]
(T) Customer Forgotten PIN Code
If your acquirer allows it, you can perform a PIN Bypass to bypass the entry of the PIN code, by pressing the cancel key followed promptly by the menu key twice. If the card allows the PIN Bypass you may find that the acquirer declines the transaction. Transactions taken by PIN Bypass are subject to […]
Card Does Not Read
If the terminal does not read the card, follow the steps below: Check that the magnetic card is swiped correctly (with magnetic strip facing the side of the terminal). Swipe the card again with a continuous and fluid movement Verify that the magnetic strip is not damaged, grooved or cracked Make sure you have correctly […]
Admin Menu
Merchant Info Display 1. Press TICK button. Terminal will display ‘Terminal ID’ and ‘GEMS Merchant ID’. 2. Press TICK button to continue or press FEED button to print short report. Reset MAC Key 1. Press TICK button, terminal will prompt for ‘Supervisor Code’. 2. Enter the Supervisor Code. 3. Press TICK to reset the MAC […]
Network Setup
Press MENU until the ‘Application Menu’ is displayed. 1. Select ‘Network Setup’ in the menu and then press TICK. 2. Enter your ‘Supervisor Code’ and then press TICK. Use CLEAR or X to correct mistakes. 3. Select ‘Network Manager’ and then press TICK. 4. Choose one of the following options from the screen below: Press […]
Functions and Function Codes
There may be occasions when you have further requirements of your terminal. These can be met using Function Codes. Function Codes other than the following should only be used on the advice of the Helpdesk. Entering the Supervisor Code You will be asked on occasions to enter your ‘Supervisor Code’, the following screens will be […]
Waiter Functions
Function 40 Waiter Setup A ‘Default Waiter ID’ exists to capture the gratuity amount from each transaction if ‘Gratuity’ is enabled on your terminal. However, you may wish to set up individual ‘Waiter IDs’ to record the amount of gratuity each waiter has accrued. The ‘Waiter Menu’ will allow you to ‘Add, Delete, Print, Change […]
Totals / Reports
To get to the Totals / Reports you need to get to the Application Menu. The Application Menu is where the terminal sub menus are controlled from. Press MENU twice until the Menu is displayed. Reports The terminal can produce a number of reports to aid banking: End of Day Banking – Reconciliation report with the […]