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Model: Ingenico Move 3500

Move Terminal Transaction Referral Error

If you have a Move Terminal Transaction Referral Error this means every transaction that you take is producing a referral. Find out why below. Mobile terminals require a good mobile network signal in order to operate, so if you are in an area that mobile phones do not operate then the terminal will, also, not […]

Bluetooth Terminals Shows Flashing Number / No Number on Status Screen

What should you do if my Bluetooth terminal shows a flashing number, or no number, on the Bluetooth status section of the screen? If the number is flashing ensure that the base unit with the Serial Number displayed is powered on and in range. If this is the case then power off the terminal and […]

Hotel Mode

When a large value transaction is expected (typically in Hotel or Rental environments), a Pre-Authorisation can be made for the expected value, to check the customer’s card is valid and the customer has enough credit available for the transaction. If the expected value increases, then further Pre-Authorisations can be made. The final amount is fully […]

Move 3500/5000 Swipe Sale

Follow the steps below to conduct a Move 3500/5000 Swipe Sale. 1. Select SALE from the transaction menu. 2. Insert / Swipe / Present screen is shown. 3. The SALE menu screen will be displayed. 4. Enter the sale amount and press green key. 5. Terminal will contact the acquirer. 6. Auth code is returned […]

Authorisation Only Transaction

Note: You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you. An Authorisation Only transaction gives an authorisation code for a specific amount against a customer’s card without the capture of the transaction details by the acquirer. This facility is […]

(T) Customer Forgotten PIN Code

If your acquirer allows it, you can perform a PIN Bypass to bypass the entry of the PIN code, by pressing the cancel key followed promptly by the menu key twice. If the card allows the PIN Bypass you may find that the acquirer declines the transaction. Transactions taken by PIN Bypass are subject to […]

Card Does Not Read

If the terminal does not read the card, follow the steps below: Check that the magnetic card is swiped correctly (with magnetic strip facing the side of the terminal). Swipe the card again with a continuous and fluid movement Verify that the magnetic strip is not damaged, grooved or cracked Make sure you have correctly […]

BRONZE

  • Simple EPOS functionality – intuitive design with all the functions you need just a tap away
  • Integrated card payments – automatic transfer of total to card machine
  • Cash management – record and control cash payments with end day reconciliation
  • Barcode scanning – scan barcoded items for efficient service
  • Product management – create and manage your product, services, and taxes instantly
  • Reports – instant access to sales and product reports on device and online
  • Unlimited users – unlimited till and web portal users
  • Supervisor approval – enforce supervisor approval for specific functionality
  • Web portal – free web portal providing central reports and management
  • Offline capable – keep selling even if the internet is down
  • Secure cloud backups – all data is backed up to our secure servers
  • Free updates – subscribing merchants receive free product updates

SILVER

Includes bronze +
  • Stock management – automated inventory control and reporting
  • Measured products – sell products by weight or length
  • Supplier management to centrally manage and report on suppliers
  • Stock containers – manage liquid stock and sell pints from barrels etc
  • Multiple stores – view, manage and support on all stores centrally
  • Import & export data – manage products, suppliers, customers and more in bulk
  • Fixed discounts – create pre-configured discounts for items or whole transactions
  • Secondary printer – operate a second printer to print order receipts
  • Configurable reasons – understand what has happened and why with configurable reasons
  • Enterprise class support – receive first-class support from our dedicated team
  • Enhanced reports – comprehensive reporting allowing you to fully manage your business
  • Age verification – setup age restricted items for both customers and clerks

GOLD

Includes Bronze & Silver +
  • Customer management – full CRM module to create and manage customers
  • Appointments – create and manage customer appointments
  • Multiple printers – operate multiple order printers for different stations
  • Modifiers – use product and list modifiers to alter an order before its printed
  • Text reminders – operate multiple order printers for different stations
  • Commission – assign product and user level commission rates
  • Tab management – suspend and resume transactions in store
  • Time keeping – reportable clocking in / out for all staff members