Ingenico Move 5000
(T) Customer Forgotten PIN Code
If your acquirer allows it, you can perform a PIN Bypass to bypass the entry of the PIN code, by pressing the cancel key followed promptly by the menu key twice. If the card allows the PIN Bypass you may find that the acquirer declines the transaction. Transactions taken by PIN Bypass are subject to […]
Replace/Install an Ingenico Paper Roll
Follow these easy steps to learn how to Replace/Install an Ingenico Paper Roll. If your receipts are not printing correctly, you can also follow these steps to check everything is placed correctly. 1. Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear […]
Move 5000 Terminal Overview
This short guide provides you with a Move 5000 Terminal Overview. Contents of Box Please note: The power supply unit provided with this equipment is specially designed for Ingenico terminals. Do not use any other power supply. Terminal Overview Keyboard Details and Functionality Please note: Some keys can have other functions depending on […]
Move3500/Move5000 Contactless Sale
Follow these easy steps to conduct a Move3500/Move5000 Contactless Sale. From the READY prompt enter the sale amount for the transaction and press ENTER. A contactless symbol will be displayed if the amount entered is below the maximum contactless limit. The cardholder should present their card over the contactless symbol on the terminal display. The terminal will then […]
Unable to Take Contactless Transactions
The contactless option will only become active when the transaction amount is under the contactless limit (e.g. £100.00). Not all cards are enabled for contactless transactions, please ensure that the card presented to terminal is a contactless card, the customer should contact their card issuer if they are unsure. Ensure that the contactless card is […]
Z Balance and Banking Report Does Not Match
The Z Balance report totals give you a total of all transactions done across all acquirers. The Banking report totals give you the total for each acquirer. You should try to add up all the individual totals across all acquirers on the Banking to try to reconcile with the Z Balance total. The current session […]
Screen Messages
Below is a list of the messages that you may see on the display of your terminal and/or PINpad. COMPLETED The transaction has been completed. DECLINED The card, card issuer or acquirer has declined to authorise the transaction, you should ask for another means of payment. TRANSACTION CANCELLED The PINpad is displaying confirmation that you, […]
Split Bills
Your terminal is not pre-configured to allow for Split Bills. If you would like the Split Bill functionality enabled on your terminal please contact the terminal Helpdesk. The Split Bill functionality would commonly be used within the leisure industry in order to break down a bill associated with a table into amounts that can be […]
Processing Cards
Chip & Pin Card Insert the card horizontally into the terminal with the chip facing upwards. Leave the card in position throughout the transaction. Contactless Card Bring the card firmly up to the active zone above the contactless logo located on the paper trapdoor. Keep the card close to the contactless logo during the transaction. […]