3 Ways to Improve Customer Retention

Article by Megan Grosso

The higher your customer retention rate is, the more repeat purchases you get, the more profit you make! Here are three simple ways to improve customer retention.

1. Get customer feedback

It's important to know what you’re doing right, so you can keep doing it, but also where you can improve, so you can make your customers even happier.

2. Get social

Make sure you have social media accounts so your customers can follow you and stay updated with any new products / service you have - they'll be the first ones to buy again!

3. Get loyal

Reward repeat customers with customer loyalty programs. This could be something like their 10th purchase free, or a discount if they refer a friend.

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