It is routine for a contactless card to require a further security check occasionally. If the card is used for a lot of contactless transactions, this should be expected. This prompt is to prove the customer is the genuine cardholder.

Once the PIN is entered the counter will reset and the customer can begin using contactless again. If the cardholder uses an ATM, this will also reset the counter.

The following functions can be initiated by pressing the ‘Functions’ key on the Transactions Menu and entering a two digit number (see table below). You may be asked to enter a password before the function can be activated. This facility is often quicker than using the ‘MENU’ system. Please only use
those functions listed below.

Change Date and Time 10
Paper Feed 15
Power Saving 44
Reprint Last Transaction 72
Printer Test 82
Change Local Password 90
Local Options (Passwords) 97

Reprint

Allows the user to reprint a receipt of the last transaction in the current batch.
1. Ensure the terminal is displaying the Welcome screen.
2. Press the ‘F1’ key once to display the Reports and Terminal Menu. Select ‘REPORTS’.
3. Select ‘REPRINT’.
4. If prompted, press the ‘1’ key to print the last receipt or press ‘2’ followed by the invoice number for the receipt you would like reprinted.

 

Printer Test

Allows the user to test the printer.
1. Ensure the terminal is displaying the Welcome screen.
2. Press the ‘F1’ key once to display the Reports and Terminal Menu. Press the down‘ARROW’.
3. Select ‘TESTS’.
4. Select ‘PRINTER’.
5. Select ‘RECEIPT’.
6. A test receipt will be printed.

 

Paper Feed

1. Ensure the terminal is displaying the Welcome screen.
2. Press the ‘F1’ key once to display the Reports and Terminal Menu. Press the down‘ARROW’.
3. Select ‘SETUP’.
4. Select ‘PRINTER’.
5. Select ‘PAPER FEED’.
6. Select ‘PAPER FEED’ which feeds the paper 5mm on every key press.

DATA MATCHED The address, postcode and CVV2 code data supplied have all matched the data held by the Card Issuer. 
DATA NOT MATCHED The CVV2 code and one (or both) of the address details has not matched the data held by the Card Issuer. 
DATA NOT CHECKED Your acquirer has not checked the address data that has been typed in. 
SEC CODE MATCH ONLY The CVV2 code typed in has matched the data held by the Card Issuer but one (or both) of the address details.
AVS MATCH ONLY  The address details typed in have matched the data held by the Card Issuer but the CVV2 code did not. 

APPROVAL / AUTHORISED The word 'APPROVAL' or 'AUTHORISED' plus a 2 to 6 digit Approval Code indicates the transaction was approved by the Card Issuer. 
CARD BLOCKED The Card Issuer has blocked the card from use. 
CALL AUTH CENTRE A call to the Authorisation Centre is required to complete the transaction. 
COMMS FAIL The terminal is unable to contact the acquirer. 
DECLINED The transaction has been declined by your acquirer or the Card Issuer. 
DECLINED BY CARD The chip on the card decided to decline the transaction. 
HOST DECLINED The terminal has received a decline response from the acquirer. 
INVALID TRANSACTION The attempted type of transaction is not allowed on the terminal. 
DECLINED, KEEP CARD / PICK UP CARD The merchant must attempt to retain the card by reasonable and peaceful. 

The normal sequence of messages displayed during a transaction using a Wi-Fi connection is:
CONNECTING VIA IP,
CONNECTION MADE, PROCESSING NOW,
APPROVAL XXXXXX
CONNECTION MADE, PROCESSING NOW
This message indicates that the terminal has connected successfully. In this case, the following response displayed will be from your acquirer.

If the terminal fails to connect on the first try, it will make a further two attempts to connect before
voiding the transaction. The screen will display:
CONNECTING VIA IP, ATTEMPT 2
CONNECTING VIA IP, ATTEMPT 3

If the terminal fails to connect, check the following (in this order):
• The terminal may be out of the Wi-Fi range of the Wi-Fi access point. If possible, move the
terminal closer to the Wi-Fi access point.
• Check the Wi-Fi access point is turned on & plugged in.
• Ensure the Wi-Fi access point is correctly connected to your Internet access point.
• The terminal may not be properly configured to the Wi-Fi access point.

 

The normal sequence of messages displayed during a transaction using an IP/Ethernet connection is:
CONNECTING VIA IP,
CONNECTION MADE, PROCESSING NOW,
APPROVAL XXXXXX
CONNECTION MADE, PROCESSING NOW
This message indicates the terminal has connected successfully. In this case, the following display will be a response from your acquirer.

If the terminal fails to connect on the first try, it will make a two further attempts to connect before reverting to dial backup. The screen will display:
CONNECTING VIA IP, ATTEMPT 2
CONNECTING VIA IP, ATTEMPT 3


One of the following error messages may also be displayed:
LINE IDLE
The terminal cannot make a connection.
The Ethernet cable may not be connected.
• Your router or LAN (Local Area Network) may not be working properly.
• Your ISP (Internet Service Provider) may be experiencing problems.
CONNECTING VIA DIAL
The terminal has failed to connect 3 times using IP and has reverted to dial backup. The terminal will try a maximum of 3 times to connect via dial and then void the transaction if it cannot connect.
If this happens, please call the helpdesk as soon as possible to ensure your terminal operates at its optimum speed.

The normal sequence of messages displayed during a transaction using a GPRS connection is:
CONNECTING VIA IP,
CONNECTION MADE, PROCESSING NOW,
APPROVAL XXXXXX
CONNECTION MADE, PROCESSING NOW
This message indicates the terminal has connected successfully. In this case, the display will show the response from your acquirer.

If the terminal fails to connect on the first try, it will make a two further attempts to connect before voiding the transaction. The screen will display:
CONNECTING VIA IP, ATTEMPT 2
CONNECTING VIA IP, ATTEMPT 3

One of the following error messages may also be displayed:
LINE IDLE
The terminal cannot make a connection.
• There may be low/no GPRS signal
• There may be no SIM card installed
see 'Icons Index' post for more details.

Please note: GPRS terminals come with a SIM card pre-installed by Castles Technology. If there is no SIM card installed, a warning will display at power up. If this happens, please call the helpdesk.
DO NOT remove the SIM unless instructed by the helpdesk.
DO NOT install your own SIM.

The normal sequence of messages displayed during a transaction using a dial connection is:
CONNECTING VIA DIAL,
CONNECTION MADE, PROCESSING NOW,
APPROVAL XXXXXX
CONNECTION MADE, PROCESSING NOW
This message indicates the terminal has connected successfully. In this case, the following display will be a response from the acquirer.

If the terminal fails to connect on the first try, it will make two further attempts to connect before voiding the transaction. The screen will display:
CONNECTING VIA DIAL, ATTEMPT 2
CONNECTING VIA DIAL, ATTEMPT 3


One of the following error messages may also be displayed:
LINE IDLE
The terminal has detected the presence of a line and attempted to dial but is experiencing a problem connecting.
• The line may require a prefix number to dial out on, for example a 9.
• The number the terminal dials may not be working on your phone line.
• The terminal may be connected to a broadband line without a DSL filter.
• A third party call service may be in use on the line.
LINE BUSY, WAIT
The terminal is not detecting a normal dial tone on the telephone line.
• The line may be in use, dead or faulty.
• A telephone cable or adaptor may be faulty.
• The terminal may not be connected or the connection to the line is loose.
Please note: Please ensure you are using the telephone cable supplied with the terminal. Other telephone cables may not be compatible.

 

If the paper is feeding through but appears blank:
- Your terminal uses thermal paper rolls to print receipts. This paper will only print on one side.
- When the rolls supplied with the terminal are used up, you must obtain replacements from recommended suppliers.
- Check your paper rolls.
- Check that the roll is loaded the correct way round. Refer to the 'Changing thermal roll' article for more information. 

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