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Tag: Castles VEGA3000c

Cable Connection to WIFI Access Point

Please follow this procedure carefully and only power on the terminal and WI-FI access point when instructed. 1. Plug the supplied network cable into the WAN socket in the Wi-Fi access point. Connect the other end to the internet source. 2. Plug the power supply into the Wi-Fi access point. 3. Plug the Wi-Fi access […]

Display Icons

The following is an index to the icons shown in the status bar. Battery level indicator Signal strength indicator Connectivity indicators The following is an index to miscellaneous icons Additional icons Welcome screen graphics

Power On & Terminal Display

Please note: The screen-shots and receipt on your terminal may differ in detail from those depicted in this manual. Turning the terminal on Connect power supply to a nearby electrical outlet. Hold down the power button (located above the red cancel X button) until the display illuminates. Remove the protective film from the display if […]

Training Mode

Please note: The Training Payment Card is not supplied with the terminal as standard.Once the terminal is switched to Training Mode it enables the user to perform all transaction types without the actual transfer of funds. You may use normal Chip and PIN cards to perform these training transactions. How to switch to Training ModeEnsure […]

Contactless Transaction Prompt to Insert Card

It is routine for a contactless card to require a further security check occasionally. If the card is used for a lot of contactless transactions, this should be expected. This prompt is to prove the customer is the genuine cardholder. Once the PIN is entered the counter will reset and the customer can begin using […]

Terminal Menu & Reports Menu

Reports and terminal menuThe screens below show the Reports and Terminal Menu. This is displayed by pressing the F1 key when the Transaction Menu or Welcome Screen is displayed. The menu options may be split between two screens. To access the second screen, press the ARROW key below the display. This operation can be repeated […]

Setting the Merchant Password

You may be asked to enter a password to perform certain functions. Different passwords protect different terminal functions and it is best to change these from the factory default to protect against potential fraudulent usage of the terminal. We strongly recommend to change this password on a regular basis. Please note: To protect against fraudulent […]

Processing Cards

Your terminal is able to provide the following transaction types:• Sale• Sale with Cashback• Sale with Tip/Gratuity • Pre-Authorisation• Completion• Refund Please note: By default, your terminal will not be configured to accept all transaction types. Please contact your terminal leasing company for further details on how to add other transactions. Please note: There are […]

Castles VEGA3000C Swipe Sale

If your terminal cannot read the Chip on the presented Chip Card (or one is not present) you may be given the option to swipe the card’s magnetic stripe (located on the rear of the card). Follow the steps below to conduct a Castles VEGA3000C Swipe Sale.  Step 1 When the terminal is ready to […]

Chip and Pin Sale

Step 1 When the terminal is ready to perform a Sale transaction it will show the ‘Enter amount‘ screen. You can start a Chip and PIN Sale transaction in one of two ways: Option 1 Enter the Sale amount in pence (or cents in ROI) and press the green ‘OK’ key.Example: Typing in 1000 would […]

BRONZE

  • Simple EPOS functionality – intuitive design with all the functions you need just a tap away
  • Integrated card payments – automatic transfer of total to card machine
  • Cash management – record and control cash payments with end day reconciliation
  • Barcode scanning – scan barcoded items for efficient service
  • Product management – create and manage your product, services, and taxes instantly
  • Reports – instant access to sales and product reports on device and online
  • Unlimited users – unlimited till and web portal users
  • Supervisor approval – enforce supervisor approval for specific functionality
  • Web portal – free web portal providing central reports and management
  • Offline capable – keep selling even if the internet is down
  • Secure cloud backups – all data is backed up to our secure servers
  • Free updates – subscribing merchants receive free product updates

SILVER

Includes bronze +
  • Stock management – automated inventory control and reporting
  • Measured products – sell products by weight or length
  • Supplier management to centrally manage and report on suppliers
  • Stock containers – manage liquid stock and sell pints from barrels etc
  • Multiple stores – view, manage and support on all stores centrally
  • Import & export data – manage products, suppliers, customers and more in bulk
  • Fixed discounts – create pre-configured discounts for items or whole transactions
  • Secondary printer – operate a second printer to print order receipts
  • Configurable reasons – understand what has happened and why with configurable reasons
  • Enterprise class support – receive first-class support from our dedicated team
  • Enhanced reports – comprehensive reporting allowing you to fully manage your business
  • Age verification – setup age restricted items for both customers and clerks

GOLD

Includes Bronze & Silver +
  • Customer management – full CRM module to create and manage customers
  • Appointments – create and manage customer appointments
  • Multiple printers – operate multiple order printers for different stations
  • Modifiers – use product and list modifiers to alter an order before its printed
  • Text reminders – operate multiple order printers for different stations
  • Commission – assign product and user level commission rates
  • Tab management – suspend and resume transactions in store
  • Time keeping – reportable clocking in / out for all staff members