The contactless option will only become active when the transaction amount is under the contactless limit (e.g. £100.00).
Not all cards are enabled for contactless transactions, please ensure that the card presented to terminal is a contactless card, the customer should contact their card issuer if they are unsure.
Ensure that the contactless card is presented to the contactless card read zone until prompted to remove the card. You can check the card read by observing the lighting of the contactless status lights - the card is read when the confirmation tone is heard and all four lights are lit steadily.

The Z Balance report totals give you a total of all transactions done across all acquirers. The Banking report totals give you the total for each acquirer. You should try to add up all the individual totals across all acquirers on the Banking to try to reconcile with the Z Balance total. The current session totals on the Banking shows all transactions for that session - if you perform the Z Balance and Banking at the same time every trading day this should match the totals on the Z Balance. If you still cannot match the totals you should contact the terminal Helpdesk. Please ensure that you have all relevant reports with you when you call. It is possible that you will be asked for the proceeding day’s reports as well.

If the terminal does not read the card, follow the steps below:

  1. Check that the magnetic card is swiped correctly (with magnetic strip facing the side of the terminal).
  2. Swipe the card again with a continuous and fluid movement
  3. Verify that the magnetic strip is not damaged, grooved or cracked
  4. Make sure you have correctly inserted the smart card into the smart card reader and only removed it when prompted to do so

If the problem persists, please contact the helpdesk.

Merchant Info Display

1. Press TICK button. Terminal will display ‘Terminal ID’ and ‘GEMS Merchant ID’.

2. Press TICK button to continue or press FEED button to print short report.

Reset MAC Key

1. Press TICK button, terminal will prompt for ‘Supervisor Code’.

2. Enter the Supervisor Code.

3. Press TICK to reset the MAC key or press CLEAR to return to ‘Admin Menu’.

Note: If more than one acquirer is configured, the above screen will display the acquirer name. Each time TICK is pressed the next acquirer will be displayed.

Terminal Information 

1. Press TICK button and a ‘Sub Menu’ will be displayed. Press X to exit function.

2. Press TICK to select highlighted option or scroll to the required option.

Print Configuration

1. Press TICK to select highlighted option. Press X to exit function.

2. Press TICK button to print ‘System Configuration’, press CLEAR to skip or press X to exit function.

3. Please wait whilst ‘System Configuration’ is printed.

4. Press TICK button to print ‘EFT Configuration’, press CLEAR to skip or press X to exit function.

5. Please wait whilst ‘EFT Configuration’ is printed.

Print Hardware Details

1. Press TICK to select highlighted option. Press X to exit function.

2. Please wait whilst a short report is printed.

Print Applications

1. Press to select highlighted option. Press to exit function.

2. Please wait whilst a short report is printed.

Display

1. Press TICK to select highlighted option. Press X to exit function.

2. Type in ‘Supervisor Code’ and then press TICK.

Screensaver Settings

1. Press TICK to select highlighted option. Press X to exit function.

2. Press TICK to turn screensaver on. Press CLEAR to return to previous screen.

3. Type in number of minutes and press TICK to set the value.

Typing value will overwrite existing value. To correct mistakes when entering data press CLEAR to delete one character at a time or press X to delete all data entered.

Set Date / Time

1. The terminal will display the current mode. Select the screen to open the window.

2. Press TICK if date is correct.

3. Press TICK if time is correct.

Typing value will overwrite existing value. To correct mistakes when entering data press CLEAR to delete one character at a time or press X to delete all data entered.

Press MENU until the ‘Application Menu’ is displayed.

1. Select ‘Network Setup’ in the menu and then press TICK.

2. Enter your ‘Supervisor Code’ and then press TICK. Use CLEAR or X to correct mistakes.

3. Select ‘Network Manager’ and then press TICK.

4. Choose one of the following options from the screen below:

Press MENU to enter ‘Setup Mode’ for the selected interface.
Press X to exit the function.
Press CLEAR to disable the interface.
Press TICK to enable the interface.
You may now configure your network settings.

Ethernet 

Selecting ‘Ethernet’ from the ‘Manage Interfaces’ menu will display the ‘IP Configuration Menu’:

IP Configuration Menu Note: The following options are only applicable if the terminal is in ‘Static Mode’, they will have no effect on the terminal if it is configured in ‘DHCP Mode’. You should only change this data on instruction from the helpdesk.

1. Use the ▲▼ keys to select the required select an option.

2. Use the ▲▼ keys to select the required option then press to enter edit mode.

Save Settings

1. Select ‘Save settings’ on the screen to save the changes.

The settings will be saved.

Mode

You may configure the terminal to use DHCP or Static IP addresses. The initial screen will display which mode you are in.

1. The terminal will display the current mode. Select the screen to open the window.

2. Press TICK to change to Static Mode. Press CLEAR to return to previous screen.

3. Press TICK to change to DHCP Mode. Press CLEAR return to previous screen.

4. Press X to exit function.

IP 

You may configure the IP address. The initial screen will display which IP address you are connected to.

Press X to clear all digits.
Press CLEAR to clear one digit at a time.
Press X to confirm data.

1. The terminal will display the current mode. Select the screen to open the window.

2. Press TICK to confirm address or clear the digits and re-enter new address.

Mask 

You may configure the Mask address. The initial screen will display which Mask address you are configured with.

1. Select screen to select ‘Mask’ or press TICK to select highlighted option.

2. Press TICK to confirm address or clear the digits and re-enter new address.

Gateway 

You may configure the Gateway address. The initial screen will display which Gateway address you are connected to.

1. Select screen to select ‘Gateway’ or press TICK to select highlighted option.

2. Press TICK to confirm address or clear the digits and reenter new address.

DNS1 

You may configure the DNS1 address. The initial screen will display which DNS1 address you are connected to.

1. Select screen to select ‘DNS1’ or press TICK to select highlighted option.

2. Press TICK to confirm address or clear the digits and re-enter new address.

DNS2

You may configure the DNS2 address. The initial screen will display which DNS2 address you are connected to.

1. Select screen to select ‘DNS2’ or press TICK to select highlighted option.

2. Press TICK to confirm address or clear the digits and re-enter new address.

PING 

It is possible for the terminal to ping an IP address.

1. Select screen to select ‘Ping’ or press TICK to select highlighted option.

2. Press TICK to ping the address or clear the digits and re-enter new address to ping.

MAC

The screen will display the MAC address of the terminal.

 

There may be occasions when you have further requirements of your terminal. These can be met using Function Codes.

Function Codes other than the following should only be used on the advice of the Helpdesk.

Entering the Supervisor Code

You will be asked on occasions to enter your ‘Supervisor Code’, the following screens will be displayed:

1. Type in your Supervisor Code and then press TICK. The screen will display asterisks as characters are typed in.

2. Press CLEAR to clear one character at a time. Press X to clear all characters. Press TICK to confirm.

Function Codes

To access the ‘Function Codes Menu’, you must first go through the ‘Supervisor Menu’. Press the MENU button until the ‘Application Menu’ is displayed:

1. Select ‘Supervisor Menu’ on the screen. You will be asked to enter your ‘Supervisor Code’.

2. Select ‘Helpdesk Menu’ on the screen. The ‘Helpdesk Menu’ will open.

Helpdesk Menu (Print Function Codes)

Access the ‘Helpdesk Menu’ as described above.

1. Select the screen or press to select highlighted option.

2. Press TICK to print. Press CLEAR to skip. Press X to exit.

3. This screen will only be displayed if TICK was pressed to print the systems codes.

4. Press TICK to print Press CLEAR to skip and return to the ‘Idle Screen’.

Helpdesk Menu (Select Function) 

Access the ‘Helpdesk Menu’ as described above.

1. Select ‘Select Function’.

2. Type in the required function code and press TICK to select it.

Function 30 - Set Date and Time 

You may have been prompted to set the ‘Date and Time’ when installing your terminal.

If you have set the ‘Date and Time’, the terminal will automatically adjust for ‘Daylight Saving’.

However, if you have a need to amend either of them this is achieved as follows: Press the MENU button until the ‘Application Menu’ is displayed and enter the Function Code 30 as described previously.

1. Press TICK if the date is correct or type in the correct date (ddmmyy) and then press TICK. Date will be overwritten as it is typed.

2. Press TICK if the time is correct or type in the correct time (hhmm) and then press TICK. Time will be overwritten as it is typed.

Alternatively, you may access the ‘Set Date/Time’ function via the ‘Admin’ option in the ‘Application Menu’.

Supervisor Menu

If you know your ‘Supervisor Code’ but wish to change it; press MENU until the ‘Application Menu’ is displayed. The following screens will be displayed:

1. Select ‘Supervisor Menu’ to select it.

2. Select ‘Supervisor Code’ or press TICK to select highlighted option.

3. Press TICK if you wish to change your ‘Supervisor Code’ or press CLEAR to exit without changing it.

4. Enter your current code and then press TICK. Use CLEAR or X to correct mistakes.

5. Type in new ‘Supervisor Code’ and then press TICK to confirm.

6. Re-type in new ‘Supervisor Code’ and then press TICK to confirm.

7. Press TICK to confirm code change.

The above process is the same as if you had performed a ‘Function 34’ from the ‘Helpdesk Menu’.

 

Function 40 Waiter Setup 

A ‘Default Waiter ID’ exists to capture the gratuity amount from each transaction if ‘Gratuity’ is enabled on your terminal. However, you may wish to set up individual ‘Waiter IDs’ to record the amount of gratuity each waiter has accrued.

The ‘Waiter Menu’ will allow you to ‘Add, Delete, Print, Change Name, Delete All or Create Defaults.

Press MENU until the ‘Application Menu’ is displayed and enter the Function Code 40 as described previously above.

Add Waiter

1. Press TICK to setup waiters or press CLEAR or X to return to the ‘Idle Prompt’.

2. Select ‘Add’ or press X to exit.

3. Start to type in the ‘Waiter’s Name’ as described earlier in this manual. The screen will change to the following:

4. Press TICK when you have typed in the waiter’s name.

5. Repeat for each waiter to be added. You may set up a maximum of 99 waiter’s names. Press X to exit the menu.

Delete Waiter

1. Return to the ‘Waiter Setup Menu’ as described above. Select ‘Delete’ .

2. Type in ‘Waiter Code’ and then press TICK.

3. Press TICK to confirm waiter to be deleted or press CLEAR or X to return to the ‘Waiter Setup Menu’.

Print Waiters

1. Return to the ‘Waiter Setup Menu’ as described above. Select ‘Print’.

2. A list of waiters that have been setup in the terminal will be printed.

Change Waiter Name

1. Return to the ‘Waiter Setup Menu’ as described above. Select ‘Change Name’.

2. Type in ‘Waiter Code’ of name to be changed and then press TICK.

3. Press TICK to confirm waiter name to be changed or press CLEAR or X to return to the ‘Waiter Setup Menu’.

4. Press CLEAR to delete the last character of the name or press X to delete the entire name.

5. Type in the new name as described previously and then press TICK when completed.

Delete all Waiters

1. Return to the ‘Waiter Setup Menu’ as described above. Select ‘Delete All’.

2. Press CLEAR or press X to exit back to the ‘Waiter Setup Menu’ without deleting the waiters.

3. If TICK was pressed the terminal will print confirmation that ‘ALL’ of the waiters have been deleted.

Create Defaults

“Create Defaults” will create waiter codes 01 – 99 instead of adding individual waiter names.

1. Return to the ‘Waiter Setup Menu’ as described above. Select ‘Create Defaults’.

2. Press TICK to ‘Create Defaults’. Press CLEAR to exit back to the ‘Waiter Setup Menu’ without creating the defaults.

3. The terminal will print confirmation that ‘Waiter Defaults’ have been created.

 

To get to the Totals / Reports you need to get to the Application Menu. The Application Menu is where the terminal sub menus are controlled from. Press MENU twice until the Menu is displayed.

Reports

The terminal can produce a number of reports to aid banking:

End of Day Banking - Reconciliation report with the acquirers

X Balance - Transaction total print without a reset

Z Balance - Transaction total print with a reset

Waiter Totals - Gratuity summary per waiter

There are several common features across all the totals and sub-totals on all the reports that are available.

To Generate a Report

Go to the Application Menu as instructed above. Click ENTER on Totals/Reports and choose the report you want to generate. Click TICK.

You will then be asked to enter your Supervisor Code or to swipe the Supervisor Card. This will authorise the report and it will begin printing.

X-Total / Z-Totals

X-Totals are sometimes referred to as an End of Shift Balance report. This is because it allows you to print a total of all transactions performed since the last Z Totals report. X-Totals do not reset the totals within the terminal.

Z-Totals show the total of all transactions processed through the terminal for each card company since the last Z-Totals were performed. Once Z-Totals have been completed the totals within the terminal are reset to zero once terminal returns to the ‘Ready Screen’. Z-Totals are not connected to your Banking totals.

Waiter Totals

The ‘Waiter Totals’ report is printed after the ‘X/Z Reports’. It is not automatically printed; you will be asked if you wish to print them.

The report breaks down the transactions and gratuities by each waiter. Waiter ID is printed on both the merchant and customer copy of the transaction receipts. Waiter ID has a range from 1 to 99, ‘Waiter ID 00’ is the ‘Shared Waiter ID’ normally used for seasonal or part time employees or if you do not wish to specify individual waiters.

The terminal will either print the message ‘WAITER-TOTALS RESET’ or ‘WAITER TOTALS NOT RESET’ depending on which button is pressed before returning to the READY prompt.

Sample X / Z Receipts 

Waiter Totals Printout

End-of-Day Banking

Banking should be carried out at the end of each business day once the last customer has left the premises. This is to make checking credits and reconciliation with your bank statements easier.

Please Note: To ensure that your statement totals balance, it is important that you carry out your ‘End-of-Day Banking’ before the cut-off time set by your acquirer. For information regarding these times please contact Customer Services. Select End-of-Day-Banking as described above in ‘Reports’, the following screens will be displayed:

1. Press TICK to perform your ‘End-of-Day Banking’ or press CLEAR to return to the ‘Idle Screen’.

2. Press TICK to bank ALL card schemes. Press CLEAR to select card scheme to be banked. Press  X to go to Waiter Totals.

3. Press TICK to bank the selected Acquirer. Press CLEAR to display next scheme to be banked. Press X to go to Waiter Totals.

4. The terminal will contact each acquirer selected and print a short report.

5. This screen will be displayed if ‘Waiters’ are configured. Press TICK to print report or CLEAR to return to the ‘Idle Screen’.

6. If ‘Waiter Report’ is printed press TICK to reset totals or CLEAR not to reset the totals. Press X to return to the ‘Idle Screen’.

PLEASE NOTE: The acquirer selection screen will only be displayed if your terminal is set up with more than one acquirer.

Banking Totals Agree Printout

Banking Totals NOT Agreed Printout

 

End of Day Report

Not Authorised Receipts 

Cancelled Receipts 

Waiter Setup Receipts

Gratuity (Verified by PIN) Receipts 

Gratuity (Verified by Signature) Receipts 

Sale (Verified by Signature) Receipts

Sale (Verified by PIN) Receipts

Refund (Verified by Signature) Receipts

Self-Install Receipt 

 

Account Verification - Swipe Card

1. Press at the ‘Idle Screen’. Select ‘Verify Account’.

2. Swipe the cardholder’s card.

3. The terminal will check the card.

4. Terminal will connect to the host.

5. Terminal will receive a response from the host.

6. If the account is valid this screen is shown. Terminal will print the cardholder receipt.

7. Press TICK if the printout is readable; or press FEED to print the cardholder receipt again.

8. Check Signature, press TICK if OK. Press CLEAR if not OK. Press X to Cancel.

9. Press TICK if the printout is readable; or press FEED button to print the merchant receipt again.

Note: If the account is not valid a screen similar to the following will be displayed:

This is a ZERO value transaction. No transaction amount is required.

Account Verification - Chip & Pin Card

1. Press MENU at the ‘Idle Screen’. Select ‘Verify Account’.

2. Insert the cardholder’s card into the terminal.

3. The terminal will check the card.

4. Cardholder to enter the PIN code and then press TICK.

5. Terminal will connect to the host.

6. If the account is valid this screen is shown.

7. Terminal will print the cardholder receipt. Press TICK if the printout is readable; or press FEED to print the cardholder receipt again.

8. Remove the card from the terminal.

9. Terminal will print the merchant receipt. Press TICK if the printout is readable; or press FEED to print the cardholder receipt again.

Note: If the account is not valid a screen similar to the following will be displayed.

This is a ZERO value transaction. No transaction amount is required.

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