Terminal Keyboard & Display Icons
Using the Terminal Keyboard and Display To enter numbers press the relevant keys. If you make a mistake you can correct this using the correction keys. Press the yellow key once to delete one character at a time. Press the red key once to delete the entire line; pressing the red key again will cancel […]
Contactless Transaction Prompt to Insert Card
It is routine for a contactless card to require a further security check occasionally. If the card is used for a lot of contactless transactions, this should be expected. This prompt is to prove the customer is the genuine cardholder. Once the PIN is entered the counter will reset and the customer can begin using […]
Screen Messages
Below is a list of the messages that you may see on the display of your terminal and/or PINpad. COMPLETED The transaction has been completed. DECLINED The card, card issuer or acquirer has declined to authorise the transaction, you should ask for another means of payment. TRANSACTION CANCELLED The PINpad is displaying confirmation that you, […]
(T) Terminal Displays “PIN Tries Exceeded”
This means the card has been locked after too many failed PIN entry attempts. It may be possible to perform a PIN Bypass. The customer should contact their card issuer to change thier PIN, or if they do know it they can unlock it at any ATM. For more information about Pin Bypass, see our […]
(T) Terminal Unable to Take Contactless Transactions
Not all cards are enabled for contactless transactions, please ensure that the card presented to PINpad is a contactless card, the customer should contact their card issuer if they are unsure.Ensure that the contactless card is presented to the contactless card read zone until prompted to remove the card. You can check the card read […]
Supervisor Password
The default supervisor password is 01483. Please note: The terminal will require you to change this to a new code of your choosing before you can process any transactions. You are strongly advised to ensure that privileged access to your terminal (including access to the ‘Supervisor Code’) is only granted to staff that have been […]
(T) Customer Forgotten PIN Code
If your acquirer allows it, you can perform a PIN Bypass to bypass the entry of the PIN code, by pressing the cancel key followed promptly by the menu key twice. If the card allows the PIN Bypass you may find that the acquirer declines the transaction. Transactions taken by PIN Bypass are subject to […]
Processing Cards
Chip & Pin Card Insert the card horizontally into the terminal with the chip facing upwards. Leave the card in position throughout the transaction. Contactless Card Bring the card firmly up to the active zone above the contactless logo locatedon the paper trapdoor. Keep the card close to the contactless logo during the transaction. The […]
Transactions Overview
In order to perform a transaction in a quick and efficient manner you may type in the transaction amount from the idle screen on your terminal. This method may be used to start any sale transaction, no matter what the card type is (i.e. contactless cards or cards with, or without a chip). Enter the […]
PSTN Connectivity
Your terminal can be used on a variety of telephone lines, however to use your terminal on some lines you may be required to change the telephone network (PSTN) setting in the terminal. Your terminal is pre-configured so that it may work on a direct telephone connection. If your telephone line requires you to dial […]