It is routine for a contactless card to require a further security check occasionally. If the card is used for a lot of contactless transactions, this should be expected. This prompt is to prove the customer is the genuine cardholder.

Once the PIN is entered the counter will reset and the customer can begin using contactless again. If the cardholder uses an ATM, this will also reset the counter.

To print the transaction history of the terminal, from the Main Menu, tap Admin Menu and choose “History Report”. This will print the report.

The transaction history report contains the date and time of the report and the serial number of the terminal.

For each transaction the report will show:

Transaction Type The transaction type e.g. sale or refund
Amount The transaction amount
Method of Payment The method of payment e.g. Contactless
Transaction Status  Whether the transaction was approved or declined
Date and Time The date and time of transaction
PAN The last four digits of the card number

The transaction history is reset after generating a Z Report but it is not reset after generating an X Report.

Z Report

To generate a Z Report, from the Main Menu shown, tap Admin Menu and choose “X/Z Balances”. This will print the report and reset all totals back to zero for the next business day.

The Z Report contains the sales figure of the day, the refunds figure and the net total of these amounts. It will also show the net total of each card scheme for the day. The date and time of the Z Report was taken as well as the serial number of the terminal is also shown.

X Report

To generate an X Report, from the Main Menu shown, tap Admin Menu and choose “X/Z Balances”. This will print the report without resetting the totals back to zero.

An X Report and Z Report contains the same information. report can be taken any time of day to the see the current sales, refunds and net total amount of the day, without affecting any of the records of the system.

To view the system information, from the Main Menu shown, tap Admin Menu and choose “System Info”. The device will print various information that can be used for issue diagnosis.

Username The username of the currently logged in user
User ID The user ID of the currently logged in user
POS ID The Terminal ID (TID)
POSitive Version The version of the POSitive Payment Application
MID The Merchant ID
Connection Type The connection type i.e. Wi-Fi, Ethernet 
Terminal Firmware Version The base software of the terminal e.g. Paydroid 7.1
PTID The Permanent Terminal ID (Serial Number)
Terminal Serial Number The Serial number of the device
Terminal Model The device model number e.g. A920PRO
Reconciliation Time The time of the last reconciliation (Z Report)
EMV Enabled If EMV processing is currently enabled or disabled
APN Name (SIM 1/2) The name of the APN in Sim 1/2 e.g. O2 or Vodafone
APN (SIM 1/2) The APN details of Sim 1/2 e.g. mobile.02.co.uk
Current SIM What SIM is currently being used
Date The date on the device
Time The time on the device

 

 

To reprint and view previous receipts, from the Main Menu, choose “Reprint Manager”.

You are able to print the last receipt, or choose a specific receipt using the receipt number, as shown in Figure 44. If you choose “Reprint Number”, you will be prompted to provide the receipt number before continuing.

After choosing “Reprint Last” or entering the receipt number, the receipt menu will show as shown in Figure 45. You are able to view the receipts on the screen as shown in Figure 46, or choose to print the receipts. Once you are finished, press done.

The application will return to the main menu.

If accessibility mode is disabled, the default payment screen will appear, as shown in Figure 38. If accessibility mode is enabled within the application settings, whenever a transaction is initiated, a modified version of the payment screen with an additional “Access Mode” button will be displayed, as shown in Figure 39. To start accessibility mode, press the “Access Mode” button and select OK on the information prompt, as shown in Figure 40.

The terminal will then read out the following:

“Total amount £X.XX. Please listen to these instructions, or to start please insert your card at the bottom of the screen, or tap your card at the top of the device. The keypad is standard telephone layout with 1, 2, 3 towards the middle of the screen and cancel, zero and OK at the bottom. If you are too high on the screen, the device will tell you PIN pad below. Tactile dots around the outside indicate the middle of a row or column. The row and column with the number 5 has two dots. The numbers are not spoken but the OK and cancel buttons speak the words OK and cancel. Use the tactile markings to orientate yourself. Slide your finger onto the screen and then use the beeps to find the right digit. When you have found the digit you want, lift your finger and double tap anywhere on the screen to enter it. Once you have input all digits, move to the OK button at the bottom right of the screen. This will speak OK. Double tap anywhere on the screen to confirm. The cancel button at the bottom left will cancel the transaction. Please insert your card at the bottom of the screen to start the transaction.”

Please ask the customer to do one of the following:

Tap the card on the contactless reader
Swipe the card through the magstripe reader
Insert card into the card reader

If the customer, swipes or inserts their card, a modified version of the PIN entry screen will be displayed, as shown in Figure 41. The terminal will also read out the following:

“The keypad is standard telephone layout with 1, 2, 3 towards the middle of the screen and cancel, zero and OK at the bottom. If you are too high on the screen, the device will tell you PIN pad below. Please enter your PIN. Find the desired key using the beeps and tactile markings, then double tap anywhere on the screen to confirm. When finished select enter at the bottom right and double tap.”

Please ask the customer to enter their PIN code, if all details are valid the terminal will process the transaction.

If the transaction has been approved a green tick is displayed, as shown in Figure 42.

If the transaction has failed a red cross is displayed, as shown in Figure 43.

 

The transaction is now complete, the application will return to the main menu. Accessibility mode will need to be re-enabled each transaction by pressing the “Access Mode” button.

Pre-Authorisation

To conduct a Pre-Authorisation, from the Main Menu, choose “Pre-Auth”.

Key in the amount of the pre-auth and select “Done”, as shown in Figure 28.

As contactless cannot be used for a pre-auth, you will be prompted to “Swipe or Insert”, or complete the transaction with the “Card Not Present” feature as shown in Figure 29.

If the customer is present, please ask the customer to do one of the following:

Swipe the card through the magstripe reader.
Insert card into the card reader, Figure 30 will display on the screen.

If the customer is not present, select the “Card Not Present” button:

Key in the card number and expiry date and select “Done”.
Key in the CSC number and select Done.

If all details are valid the terminal will process the transaction.

If the transaction has been approved a green tick is displayed, as shown in Figure 31.

If the transaction has failed a red cross is displayed, as shown in Figure 32.

The pre-auth process is now complete, the application will return to the Main Menu.

Completion

To conduct a Completion, from the Main Menu, choose “Completion”.

Enter the amount of the pre-auth and select “Done”, as shown in Figure 33. Enter the amount of the completion and select “Done”, as shown in Figure 34.

Enter the RRN Code of the pre-auth and select “Done”, as shown in Figure 35, this code can be found on the pre-auth receipt.

If the transaction has been approved a green tick is displayed, as shown in Figure 36.

If the transaction has failed a red cross is displayed, as shown in Figure 37.

The completion process is now complete, the application will return to the Main Menu.

To conduct a sale or refund if the customer is not present, from the Main Menu, choose “Card Not Present”.

Choose either “Sale” or “Refund” as shown in Figure 27, the terminal will then redirect to a secure payment screen:

Type in the amount.
Type in the card details.
Enter optional reference.
Select Start Transaction.

If all details are valid the terminal will process the transaction.

If the transaction has been approved a green tick is displayed. If the transaction has failed a red cross is displayed.

The sale or refund process is now complete, the application will return to the Main Menu.

To conduct a refund, from the Main Menu shown, choose “Refund”. Key in the amount of the refund and select “Done”, as shown in Figure 22.

You will be prompted to “Tap, Swipe or Insert”; or complete the transaction with the “Card Not Present” feature, as shown in Figure 23.

If the customer is present, please ask the customer to do one of the following:

Tap the card on the contactless reader.
Swipe the card through the magstripe reader.
Insert card into the card reader, Figure 24 will display on the screen.

If the customer is not present, select the Card Not Present button:

Key in the card number and expiry date and select “Done”.
Key in the CSC number and select “Done”.

If all details are valid the terminal will process the transaction.

If the refund has been approved a green tick is displayed, as shown in Figure 25. If the transaction has failed a red cross is displayed, as shown in Figure 26.

The sale or refund process is now complete, the application will return to the Main Menu.

To conduct a sale with cashback, from the Main Menu, choose “Sale”. Key in the amount of the sale and select “Done”, as shown in Figure 10.

You will be prompted to “Tap, Swipe or Insert”; or complete the transaction with the “Card Not Present” feature, as shown in Figure 17.

As cashback can only be processed through the card reader or magstripe reader, please ask the customer to do one of the following:

Swipe the card through the magstripe reader.
Insert card into the card reader.

If cashback is enabled you will then be prompted if cashback is required, as shown in Figure 18.

If “Yes” is selected you will be asked to input the cashback amount, as shown in Figure 19.

Once the amount is chosen please select “Yes”.

Please ask the customer to enter their PIN code, if all details are valid the terminal will process the transaction.

If the transaction has been approved a green tick is displayed, as shown in Figure 20.

If the transaction has failed a red cross is displayed, as shown in Figure 21.

The sale with cashback process is now complete, the application will return to the Main Menu.

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