There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.


1. Perform a test transaction using one or more different cards to ensure the problem is not a defective card.
2. Ensure that the card is being inserted/swiped/tapped the correct way. Refer to the
3. Transaction articles for more information.
4. Check for communication/connection errors.


If the problem persists, contact your Helpdesk.

If your keypad does not respond, check the display panel. If there are no characters, or the wrong characters are displayed, refer to "Blank Display" article. 

If the problem persists, contact your Helpdesk.

Use the following steps to check the display panel:

1. Check all the cable connections.
2. Check the terminals power supply to be sure the outlet is supplying sufficient power. Substitute the terminals power supply unit with another identical one if available. Contact the helpdesk for assistance with this.
3. The terminals application program might not be loaded correctly. Contact your Helpdesk for support.)

If the problem persists, contact your Helpdesk for support.

1. Access the main menu via the * key, you should see the option of account verification if enabled.

2. Terminal will prompt for the user to insert, swipe or tap the card. For this example we will swipe the card.

3. If enabled you may be prompted for account on file.

4. Account verification should be authorised and will show an auth code on screen.

5. A merchant receipt will be printed with a space for signature.

6. You will be prompted to validate the signature.

7. The customer receipt will then be printed and the terminal will return back to the idle screen.

 

Follow these easy steps below to perform a V240M Customer Not Present (CNP) Phone Order - Refund. 

1. Tap the “Verifone” logo to access the Main menu.

enter sale amount on verifone v240m screen to get started for refund customer not present

2. Tap “Grey Bar” at the bottom of the screen” to view more options below.

tap the grey bar at the bottom of the screen to show the main menu

3. Press “4” for “Card Not Present” option.

select card not present in the v240m terminal menu

4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Refund Telephone Order” was selected.

select refund telephone order in card not present menu

5. To initiate the refund, enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

enter refund amount and press enter

6. Use the keypad to enter the Card Number and press “Enter” to continue.

enter customers long card number

7. Enter “Expiry Date” and press “Enter” to continue.

enter customers card expiration date and then press enter

8. The device is now connecting the server.

the device is now connecting to a server please wait

9. The device is showing transaction’s authorising message.

the device is showing authorising message on terminal screen

10. The device is now connecting to the server.

v240m terminal is now connecting please wait

11. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

once refund customer not present is complete the terminal will display transaction approved message

12. The device will print the merchant receipt.

the terminal will print the merchant receipt

13. When complete the terminal will return to the main menu.

once the refund customer not present is complete the verifone v240m will return back to sale screen

You have now completed a V240M Customer Not Present Refund. To find out more about your terminal, visit our Verifone V240M articles page. For more assistance, find our help desk contact details below. 

Follow these easy steps below to perform a V240M Customer Not Present (CNP) Phone Order - Sale. 

1. Tap the “Verifone” logo to access the Main menu.

enter sale amount on verifone v240m screen to get started for customer not present sale

2. Tap “Grey Bar” at the bottom of the screen” to view more options below.

tap the grey bar at the bottom of the screen to show the main menu

3. Press “1” for “Card Not Present” option.

select card not present in the v240m terminal menu

4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Sale Telephone Order” was selected.

select sale telephone order in card not present menu

5. To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

enter sale amount and press enter

6. Option to add the gratuity, Press “Green” to add gratuity or “Red” to skip.

prompt will appear on terminal screen to ask if a gratuity should be added

7. Use the keypad to enter the Card Number and press “Enter” to continue.

enter customer card long number

8. Enter “Expiry Date” and press “Enter” to continue.

enter customer card expiration date and press enter

9. Enter “CSC” and press “Enter” to continue.

enter three digit card security code from customer card

10. Enter “Address Number” and press “Enter” to continue.

enter any numbers from the customers first line of address

11. Enter “Postcode” and press “Enter” to continue.

enter any numbers from customer post code

12. The device is showing transaction’s processing status.

the terminal is now connecting and shows processing transaction please way

13. The device is showing transaction’s authorising message.

when the acquirer is authorising the payment the instruction will appear on the screen with the card number and amount to complete v240m customer not present sale

14. The device is showing transaction’s authorising message.

data matched screen will appear once customer details are accurate

15. Press the “Green” button or “Green Circle” button to proceed or “Red” button or “Red Cross” button to cancel the transaction.

prompt to either click on the green tick to proceed with the customer not present sale or red cross to cancel

16. The device is now connecting the server.

the terminal is now connecting to the acquirer please wait

17. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

transaction is approved for v240m customer not present large green tick is shown on terminal screen

18. After the card has been inserted, the device will print the merchant receipt with signature prompt.

v240m terminal is printing merchant receipt

19. The device is showing the transactions processing status.

the terminal is showing the device processing status

20. When complete the terminal will return to the main menu.

once the v240m customer not present sale is complete the terminal will return to main menu

You have now completed a V240M Customer Not Present Sale. To find out more about your terminal, visit our Verifone V240M articles page. For more assistance, find our help desk contact details below. 

1. Tap the “Verifone” logo to access the Main menu.

2. Tap “Grey Bar” at the bottom of the screen” to view more options below.

3. Press “4” for “Card Not Present” option.

4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Refund Mail Order” was selected.

5. To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

6. Use the keypad to enter the Card Number and press “Enter” to continue.

7. Enter “Expiry Date” and press “Enter” to continue.

8. The device is now connecting the server.

9. The device is showing transaction’s authorising message.

10. The device is now connecting the server.

11. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

12. After the card has been inserted, the device will print the merchant receipt.

13. Once complete the terminal will return to the main menu.

 

1. Tap the “Verifone” logo to access the Main menu.

2. Tap “Grey Bar” at the bottom of the screen” to view more options below.

3. Press “4” for “Card Not Present” option.

4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Sale Mail Order” was selected.

5. To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

6. Option to add the gratuity, Press “Green” to add gratuity or “Red” to skip.

7. Use the keypad to enter the Card Number and press “Enter” to continue.

8. Enter “Expiry Date” and press “Enter” to continue.

9. Enter “CSC” and press “Enter” to continue.

10. Enter “Address Number” and press “Enter” to continue.

11. Enter “Postcode” and press “Enter” to continue.

12. The device is showing transaction’s processing status.

13. The device is showing transaction’s authorising message.

14. The device is showing transaction’s authorising message.

15. Press the “Green” button or “Green Circle” button to proceed or “Red” button or “Red Cross” button to cancel the transaction.

16. The device is now connecting the server.

17. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

18. After the card has been inserted, the device will print the merchant receipt with signature prompt.

19. The device is showing the transactions processing status.

20. Once complete the terminal will return to the main menu.

 

1. Tap the “Verifone” logo to access the Main menu.

2. Press “2” to select “Refund”.

3. To initiate the refund transaction, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

4. On this screen, the user can choose the card payment method, i.e. Tap for contactless, Swipe or Insert. This example will follow Chip and PIN route.

5. After the card has been inserted, the device will print the merchant receipt with signature prompt.

6. Remove the card as prompted.

7. Press the “Green” button or “Green Circle” button to confirm the signature matched or else “Red” button or “Red Cross” button to cancel the transaction.

8. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

9. Once complete the terminal will return to the main menu.

 

Follow these easy steps to conduct a Verifone V240M Contactless Sale.

1. To initiate the Sale payment, just enter the required amount.

verifone v240m sale screen to enter transaction amount for contactless sale

2. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

once correct amount is entered press the green tick button

3. Option to add the gratuity, Press “Green” to add gratuity or “Red” to skip.

prompt to ask if a gratuity should be added, yes or no options

4. On this screen, the user can choose the card payment method, i.e. Tap for contactless, Swipe for MSR or Insert for ICC transaction. In this example, we are showing a CTLS transaction.

v240m terminal ready to process customers contactless card for sale

5. After the card has been tapped the device will show “card read ok”.

6. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

transaction approved message on terminal screen with large green tick

7. The terminal will display the printing message.

terminal is printing merchant copy receipt, please wait

8. When complete the terminal will return to the main menu.

once contactless sale is complete the terminal will return to sale screen

You have now completed a Verifone V240M Contactless Sale. For further assistance, please call our help desk below.

To discover more articles on how to use your Verifone V240M, click here.

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