There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.

1. Perform a test transaction using one or more different cards to ensure the problem is not a defective card.
2. Ensure that the card is being inserted/swiped/tapped the correct way. Refer to the
3. Transaction articles for more information.
4. Check for communication/connection errors.

If the problem persists, contact your Helpdesk.

If your keypad does not respond, check the display panel. If there are no characters, or the wrong characters are displayed, refer to "Blank Display" article. 

If the problem persists, contact your Helpdesk.

Use the following steps to check the display panel:

1. Check all the cable connections.
2. Check the terminals power supply to be sure the outlet is supplying sufficient power. Substitute the terminals power supply unit with another identical one if available. Contact the helpdesk for assistance with this.
3. The terminals application program might not be loaded correctly. Contact your Helpdesk for support.)

If the problem persists, contact your Helpdesk for support.

1. Access the main menu via the * key, you should see the option of account verification if enabled.

2. Terminal will prompt for the user to insert, swipe or tap the card. For this example we will swipe the card.

3. If enabled you may be prompted for account on file.

4. Account verification should be authorised and will show an auth code on screen.

5. A merchant receipt will be printed with a space for signature.

6. You will be prompted to validate the signature.

7. The customer receipt will then be printed and the terminal will return back to the idle screen.

 

Follow these easy steps below to perform a V240M Customer Not Present (CNP) Phone Order - Refund. 

1. Tap the “Verifone” logo to access the Main menu.

2. Tap “Grey Bar” at the bottom of the screen” to view more options below.

3. Press “4” for “Card Not Present” option.

4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Refund Telephone Order” was selected.

5. To initiate the refund, enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

6. Use the keypad to enter the Card Number and press “Enter” to continue.

7. Enter “Expiry Date” and press “Enter” to continue.

8. The device is now connecting the server.

9. The device is showing transaction’s authorising message.

10. The device is now connecting to the server.

11. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

12. The device will print the merchant receipt.

13. When complete the terminal will return to the main menu.

You have now completed a V240M Customer Not Present Refund. To find out more about your terminal, visit our Verifone V240M articles page. For more assistance, find our help desk contact details below. 

Follow these easy steps below to perform a V240M Customer Not Present (CNP) Phone Order - Sale. 

1. Tap the “Verifone” logo to access the Main menu.

2. Tap “Grey Bar” at the bottom of the screen” to view more options below.

3. Press “1” for “Card Not Present” option.

4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Sale Telephone Order” was selected.

5. To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

6. Option to add the gratuity, Press “Green” to add gratuity or “Red” to skip.

7. Use the keypad to enter the Card Number and press “Enter” to continue.

8. Enter “Expiry Date” and press “Enter” to continue.

9. Enter “CSC” and press “Enter” to continue.

10. Enter “Address Number” and press “Enter” to continue.

11. Enter “Postcode” and press “Enter” to continue.

12. The device is showing transaction’s processing status.

13. The device is showing transaction’s authorising message.

14. The device is showing transaction’s authorising message.

15. Press the “Green” button or “Green Circle” button to proceed or “Red” button or “Red Cross” button to cancel the transaction.

16. The device is now connecting the server.

17. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

18. After the card has been inserted, the device will print the merchant receipt with signature prompt.

19. The device is showing the transactions processing status.

20. When complete the terminal will return to the main menu.

You have now completed a V240M Customer Not Present Sale. To find out more about your terminal, visit our Verifone V240M articles page. For more assistance, find our help desk contact details below. 

1. Tap the “Verifone” logo to access the Main menu.

2. Tap “Grey Bar” at the bottom of the screen” to view more options below.

3. Press “4” for “Card Not Present” option.

4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Refund Mail Order” was selected.

5. To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

6. Use the keypad to enter the Card Number and press “Enter” to continue.

7. Enter “Expiry Date” and press “Enter” to continue.

8. The device is now connecting the server.

9. The device is showing transaction’s authorising message.

10. The device is now connecting the server.

11. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

12. After the card has been inserted, the device will print the merchant receipt.

13. Once complete the terminal will return to the main menu.

 

1. Tap the “Verifone” logo to access the Main menu.

2. Tap “Grey Bar” at the bottom of the screen” to view more options below.

3. Press “4” for “Card Not Present” option.

4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Sale Mail Order” was selected.

5. To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

6. Option to add the gratuity, Press “Green” to add gratuity or “Red” to skip.

7. Use the keypad to enter the Card Number and press “Enter” to continue.

8. Enter “Expiry Date” and press “Enter” to continue.

9. Enter “CSC” and press “Enter” to continue.

10. Enter “Address Number” and press “Enter” to continue.

11. Enter “Postcode” and press “Enter” to continue.

12. The device is showing transaction’s processing status.

13. The device is showing transaction’s authorising message.

14. The device is showing transaction’s authorising message.

15. Press the “Green” button or “Green Circle” button to proceed or “Red” button or “Red Cross” button to cancel the transaction.

16. The device is now connecting the server.

17. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

18. After the card has been inserted, the device will print the merchant receipt with signature prompt.

19. The device is showing the transactions processing status.

20. Once complete the terminal will return to the main menu.

 

1. Tap the “Verifone” logo to access the Main menu.

2. Press “2” to select “Refund”.

3. To initiate the refund transaction, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

4. On this screen, the user can choose the card payment method, i.e. Tap for contactless, Swipe or Insert. This example will follow Chip and PIN route.

5. After the card has been inserted, the device will print the merchant receipt with signature prompt.

6. Remove the card as prompted.

7. Press the “Green” button or “Green Circle” button to confirm the signature matched or else “Red” button or “Red Cross” button to cancel the transaction.

8. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

9. Once complete the terminal will return to the main menu.

 

Follow these easy steps to conduct a Verifone V240M Contactless Sale.

1. To initiate the Sale payment, just enter the required amount.

2. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

3. Option to add the gratuity, Press “Green” to add gratuity or “Red” to skip.

4. On this screen, the user can choose the card payment method, i.e. Tap for contactless, Swipe for MSR or Insert for ICC transaction. In this example, we are showing a CTLS transaction.

5. After the card has been tapped the device will show “card read ok”.

6. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

7. The terminal will display the printing message.

8. When complete the terminal will return to the main menu.

You have now completed a Verifone V240M Contactless Sale. For further assistance, please call our help desk below.

To discover more articles on how to use your Verifone V240M, click here.