It is routine for a contactless card to require a further security check occasionally. If the card is used for a lot of contactless transactions, this should be expected. This prompt is to prove the customer is the genuine cardholder.

Once the PIN is entered the counter will reset and the customer can begin using contactless again. If the cardholder uses an ATM, this will also reset the counter.

There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.

  1. Perform a test transaction using one or more different cards to ensure the problem is not a defective card.
  2. Ensure that the card is being inserted/swiped/tapped the correct way. Refer to the Transaction section of this manual for more information.
  3. Check for communication/connection errors.

If the problem persists, contact your helpdesk.

Use the following steps to check the display panel:

  1. Check all the cable connections.
  2. Check the terminals power supply to be sure the outlet is supplying sufficient power. Substitute the terminals power supply unit with another identical one if available. Contact the merchant helpdesk for assistance with this.
  3. The terminals application program might not be loaded correctly. Contact your helpdesk.

If the problem persists, contact your helpdesk.

1. Plug the device in using the supplied power supply and log in using the login credentials.

2. Go to the Main Menu (select *) and enter 3.

3. Enter the supervisor password.

4. Select X or Z Report or enter 1 or 2 as required.

5. Connecting to the Ocius gateway.

6. A receipt will be printed with the details of the X or Z report.

1. Access the main menu via the * key, you should see the option of account verification if enabled.

2. Terminal will prompt for the user to insert, swipe or tap the card. For this example we will swipe the card.

3. If enabled you may be prompted for account on file.

4. Account verification should be authorised and will show an auth code on screen.

5. A merchant receipt will be printed with a space for signature.

6. You will be prompted to validate the signature.

7. The customer receipt will then be printed and the terminal will return back to the idle screen.

 

1. Plug the device in using the supplied power supply and log in using the login credentials.

2. Navigate to the Main Menu and scroll to the next screen and select Card Not Present or enter 4. At the next screen select Refund Mail Order. When the Refund screen is presented enter the amount to be refunded.

3. The screen will switch to manual entry screen. Once the long card number is complete, press the green enter key to continue.

4. Next, key in the cards expiry date and press the green enter key.

5. Enter the 3-digit security code (CSC) from the back of the card and press the green enter button.

6. Register for account on file if required.

7. The terminal will connect to the PayWare Ocius gateway and authorise the transaction.

8. If all ok the terminal will connect to the gateway and approve or decline the refund transaction.

9. A receipt will be printed, one for the customer and the other for the merchant.

10. The terminal will return to the main menu once completed.

 

1. Tap the “Verifone” logo to access the Main menu.

2. Tap “Grey Bar” at the bottom of the screen” to view more options below.

3. Press “4” for “Card Not Present” option.

4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Refund Telephone Order” was selected.

5. To initiate the refund, enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

6. Use the keypad to enter the Card Number and press “Enter” to continue.

7. Enter “Expiry Date” and press “Enter” to continue.

8. The device is now connecting the server.

9. The device is showing transaction’s authorising message.

10. The device is now connecting the server.

11. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

12. After the card has been inserted, the device will print the merchant receipt.

13. When complete the terminal will return to the main menu.

 

1. Tap the “Verifone” logo to access the Main menu.

2. Tap “Grey Bar” at the bottom of the screen” to view more options below.

3. Press “4” for “Card Not Present” option.

4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Sale Telephone Order” was selected.

5. To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

6. Now is the option to add the gratuity, Press “Green” to add gratuity or “Red” to skip.

7. Use the keypad to enter the Card Number and press “Enter” to continue.

8. Enter “Expiry Date” and press “Enter” to continue.

9. Enter “CSC” and press “Enter” to continue.

10. Enter “Address Number” and press “Enter” to continue.

11. Enter “Postcode” and press “Enter” to continue.

12. The device is showing transaction’s processing status.

13. The device is showing transaction’s authorising message.

14. The device is showing transaction’s authorising message.

15. Press the “Green” button or “Green Circle” button to proceed or “Red” button or “Red Cross” button to cancel the transaction.

16. The device is now connecting the server.

17. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

18. After the card has been inserted, the device will print the merchant receipt with signature prompt.

19. The device is showing the transactions processing status.

20. When complete the terminal will return to the main menu.

 

1. Plug the device in using the supplied power supply and log in using the login credentials.

2. Go to the Main Menu and scroll to the next screen and select Card Not Present or enter 4. At the next screen select Sale Mail Order. When the Sale screen is presented enter the Sale amount.

3. Enter the gratuity amount if required. If not, then press the red X button.

4. The screen will switch to manual entry screen. Once the long card number is complete, press the green enter key to continue.

5. Next, key in the cards expiry date and press the green enter key.

6. Enter the 3-digit security code (CSC) from the back of the card and press the green enter button.

7. Enter the house number and press the green enter key.

8. Enter the just the numbers from the Postcode and press the green enter key.

9. Register for account on file if required.

10. At this stage, the terminal will contact the PayWare Ocius gateway and will provide a result of either Approved or Declined.

11. A receipt will then be printed for the merchant and a second copy for the customer.

12. The terminal will return to the main menu once completed.

 

1. Plug the device in using the supplied power supply and log in using the login credentials.

2. Select Refund or type 2 from the Main menu (select * to get to the main menu) and enter the amount to be refunded when the screen is presented.

3. Insert, swipe, tap or key enter the card to be refunded.

4. Register for account on file if required.

5. The V200c will connect to the Verifone PAYWare Ocius Gateway and seek authorisation.

6. A prompt will appear to remove the card.

7. A prompt will appear to check that the customer’s signature is valid.

8. If everything is okay, the terminal will connect to the gateway and approve the refund transaction.

9. Two receipts will be printed: a customer copy and a merchant copy.

10. The terminal will return to the main idle screen once completed.

 

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