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Archives: Terminal Support

Castles VEGA3000M Terminal Diagram

Below is a Castles VEGA3000M Terminal Diagram that shows the features on the terminal itself. For more information about your terminal, click here.

Terminal Screen is Blank

Firstly, ensure a battery module is fitted. Hold down the power button located above red ‘X’ key at the terminal keypad until display illuminates. If the terminal does not beep and turn on: 1. Connect the power USB Type B cable into the power source and onto the USB port on the left hand site […]

Error Messages – TABLE & HYPRERLINK

When a Chip Card is inserted, swiped or the long card number is typed in, the terminal will check against a number of parameters downloaded from the Castles technology system. If the terminal rejects the card it will display one of the following messages: ACQUIRER DISABLED The terminal has logged off from your acquirers. Please […]

Reviewing Transactions/Reprinting a Receipt

The Vega 3000 family of terminals maintain a Batch record of all transaction information since the last successful Settlement was performed. It is possible to review the Batch, find the appropriate transaction and, if required, reprint the receipt.   Step 1 Press the ‘MAIN MENU’ key, select ‘BATCH’ from the Report and Terminal menu and […]

Reports

There are a number of different reports available depending on your acquiring bank, each with a different purpose. To access the reports menu press the ‘MAIN MENU’ button and select ‘REPORTS’. Please note: The reports in this section are for optional usage and only designed to help you keep track of your orders and accounts. […]

Settlement

All Vega 3000 family terminals are configured to complete automatic end of day. To disable this feature please contact technical support. For the totals to display correctly, this must be completed during the ‘Banking Window’ time set by your Acquirer. During a Settlement, the terminal will connect to your acquirer(s) and ensure that all transactions […]

Refund & Example of Receipt

Step 1 Select the ‘REFUND’ transaction type from either the Transaction Menu or the ‘TRANS’ option of the Terminal and Reports Menu. The exact location will be dependent on your terminal’s configuration.   Step 2 Enter the Refund amount in pence and press the green ‘OK’ key. Example: Typing in 1000 would equate to a […]

Customer Not Present (CNP) Sale

This method is used for taking transactions when the cardholder is not next to the terminal – a telephone order, for example. Please note: Some of the screens which ask for information are dependent on your terminal’s configuration. If a screen is absent, simply skip to the next step.   Step 1 When the terminal […]

Hotel Mode – Pre-Authorisation and Completion

The Vega 3000 family of terminals allow transaction types for use in the hotel industry. These transaction types are also relevant for other merchant categories such as car rentals. The transaction is performed in two parts: a ‘Pre-Authorisation’ and a confirming ‘Completion’. Hotel and Rental configuration, Express Check-Out feature (that allows Customer Not Present check-out) […]

Chip & Pin Sale with Gratuity

This is much the same as a regular Sale transaction but with the added ability of including a tip in addition to the transaction amount. Please note: This is a service that must be requested from your acquirer. When activated, tipping will be set by default for all Sale transactions. Step 1 When the terminal […]

BRONZE

  • Simple EPOS functionality – intuitive design with all the functions you need just a tap away
  • Integrated card payments – automatic transfer of total to card machine
  • Cash management – record and control cash payments with end day reconciliation
  • Barcode scanning – scan barcoded items for efficient service
  • Product management – create and manage your product, services, and taxes instantly
  • Reports – instant access to sales and product reports on device and online
  • Unlimited users – unlimited till and web portal users
  • Supervisor approval – enforce supervisor approval for specific functionality
  • Web portal – free web portal providing central reports and management
  • Offline capable – keep selling even if the internet is down
  • Secure cloud backups – all data is backed up to our secure servers
  • Free updates – subscribing merchants receive free product updates

SILVER

Includes bronze +
  • Stock management – automated inventory control and reporting
  • Measured products – sell products by weight or length
  • Supplier management to centrally manage and report on suppliers
  • Stock containers – manage liquid stock and sell pints from barrels etc
  • Multiple stores – view, manage and support on all stores centrally
  • Import & export data – manage products, suppliers, customers and more in bulk
  • Fixed discounts – create pre-configured discounts for items or whole transactions
  • Secondary printer – operate a second printer to print order receipts
  • Configurable reasons – understand what has happened and why with configurable reasons
  • Enterprise class support – receive first-class support from our dedicated team
  • Enhanced reports – comprehensive reporting allowing you to fully manage your business
  • Age verification – setup age restricted items for both customers and clerks

GOLD

Includes Bronze & Silver +
  • Customer management – full CRM module to create and manage customers
  • Appointments – create and manage customer appointments
  • Multiple printers – operate multiple order printers for different stations
  • Modifiers – use product and list modifiers to alter an order before its printed
  • Text reminders – operate multiple order printers for different stations
  • Commission – assign product and user level commission rates
  • Tab management – suspend and resume transactions in store
  • Time keeping – reportable clocking in / out for all staff members