Chip & Pin Sale with Gratuity

Article byMegan Grosso

This is much the same as a regular Sale transaction but with the added ability of including a tip in addition to the transaction amount.

Please note: This is a service that must be requested from your acquirer. When activated, tipping will be set by default for all Sale transactions.

Step 1

When the terminal is ready to perform a Sale and Tip transaction it will display the Welcome screen. You can start a Chip and PIN Sale and Tip transaction in one of two ways:

Option 1

Enter the Sale amount in pence (or cents in ROI) and press the green ‘OK’ key.
Example: Typing in 1000 would equate to a value of £10.00 (€10.00 in ROI).

Please note: If a mistake is made entering data, the the last digit can be deleted by pressing the yellow ‘ARROW’ key.

Option 2

Insert the Chip Card into the terminal’s Chip Card reader. A Sale transaction will be initiated. Type in the Sale amount in pence and press green ‘OK’ key.
Example: Type in the Sale amount in pence and press the green ‘OK’. Typing in 1000 would equate to a value of £10.00.

Please note: If a mistake is made entering data, the entire field can be deleted by pressing the yellow ‘ARROW’ key once.

Step 2

Ask the cardholder if they wish to enter a tip. If the answer is yes, select ‘YES’ by pressing the green ‘OK’ key. If the answer is no, select ‘NO’ by pressing the red ‘X’ key. If the cardholder chooses ‘YES’ by pressing the green ‘OK’ key. Type in the base amount in pence (or cents for ROI) and press the green ‘OK’ key.

Example: Typing in 1000 would equate to a value of £10.00.

Please note: If a mistake is made entering data, the last digit can be deleted by pressing the yellow ‘ARROW’ key.

Step 3

The cardholder is requested to confirm the tip amount.

Step 4

The cardholder should confirm the total value of the transaction, by selecting ‘YES’ by pressing the green ‘OK’ key.

Step 5

If the transaction was started by inserting or swiping the card (Option 2), then go to Step 6. Otherwise you will be requested to insert or swipe the card.
Insert the Chip Card into the terminal’s Chip Card reader.

Step 6

The cardholder will be prompted for his/her PIN on the terminal. After the PIN has been entered, the cardholder should press the green ‘OK’ key. The terminal will now attempt to connect to your acquirer and the rest of the transaction will continue in the same way as for a normal Chip and PIN sale.

Example of Sale and Tip/Gratuity Receipt

BRONZE

Simple EPOS functionality – intuitive design with all the functions you need just a tap away
Integrated card payments – automatic transfer of total to card machine
Cash management – record and control cash payments with end day reconciliation
Barcode scanning – scan barcoded items for efficient service
Product management – create and manage your product, services, and taxes instantly
Reports – instant access to sales and product reports on device and online
Unlimited users – unlimited till and web portal users
Supervisor approval – enforce supervisor approval for specific functionality
Web portal – free web portal providing central reports and management
Offline capable – keep selling even if the internet is down
Secure cloud backups – all data is backed up to our secure servers
Free updates – subscribing merchants receive free product updates

SILVER

Includes bronze +

Stock management – automated inventory control and reporting
Measured products – sell products by weight or length
Supplier management to centrally manage and report on suppliers
Stock containers – manage liquid stock and sell pints from barrels etc
Multiple stores – view, manage and support on all stores centrally
Import & export data – manage products, suppliers, customers and more in bulk
Fixed discounts – create pre-configured discounts for items or whole transactions
Secondary printer – operate a second printer to print order receipts
Configurable reasons – understand what has happened and why with configurable reasons
Enterprise class support – receive first-class support from our dedicated team
Enhanced reports – comprehensive reporting allowing you to fully manage your business
Age verification – setup age restricted items for both customers and clerks

GOLD

Includes Bronze & Silver +

Customer management – full CRM module to create and manage customers
Appointments – create and manage customer appointments
Multiple printers – operate multiple order printers for different stations
Modifiers – use product and list modifiers to alter an order before its printed
Text reminders – operate multiple order printers for different stations
Commission – assign product and user level commission rates
Tab management – suspend and resume transactions in store
Time keeping – reportable clocking in / out for all staff members