Customer Not Present (CNP) Mail Order – Refund

Barclays
1. Tap the “Verifone” logo to access the Main menu.

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2. Tap “Grey Bar” at the bottom of the screen” to view more options below.

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3. Press “4” for “Card Not Present” option.

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4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Refund Mail Order” was selected.

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5. To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

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6. Use the keypad to enter the Card Number and press “Enter” to continue.

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7. Enter “Expiry Date” and press “Enter” to continue.

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8. The device is now connecting the server.

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9. The device is showing transaction’s authorising message.

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10. The device is now connecting the server.

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11. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

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12. After the card has been inserted, the device will print the merchant receipt.

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13. Once complete the terminal will return to the main menu.

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