Desk 3500 Contactless Sale

Terminal Support

Article byMegan Grosso

Follow these easy steps to conduct a Desk 3500 Contactless Sale.

1. Press MENU at the ‘Idle Screen’ to display the ‘Transaction Menu’ and Select ‘Sale’.

transaction menu for desk 3500, select sale

2. This screen will be displayed. As you type in the transaction amount, it will change to the following step.

3. Press to confirm amount, or press to clear all digits, or press to clear one digit at a time and type in new value.

once correct amount is entered press ok button to proceed to contactless sale

4. Present the contactless card to the terminal.

terminal is ready to be presented with contactless card

5. Contactless read is successful when all four status lights are lit and confirmation tone is heard.

when terminal connects to contactless card the four green lights appear

6. Terminal connects to the acquirer using the configured connection method e.g. ‘Network cable’.

7. Terminal will display the result of the request i.e. ‘Approved’ or ‘Not Authorised’. Terminal will print the merchant receipt.

when contactless transaction is complete then auth code is presented on the screen

8. Tear off the receipt and press the green TICK if it is readable or press FEED to reprint the receipt. Press DOT if a cardholder receipt is required.

tear off merchant receipt when contactless sale is complete, press ok if complete or press reprint if the customer wants a copy

You have now completed a Desk 3500 Contactless Sale. For further assistance, please call our help desk below.

To discover more articles on how to use your Desk 3500, click here.

BRONZE

Simple EPOS functionality – intuitive design with all the functions you need just a tap away
Integrated card payments – automatic transfer of total to card machine
Cash management – record and control cash payments with end day reconciliation
Barcode scanning – scan barcoded items for efficient service
Product management – create and manage your product, services, and taxes instantly
Reports – instant access to sales and product reports on device and online
Unlimited users – unlimited till and web portal users
Supervisor approval – enforce supervisor approval for specific functionality
Web portal – free web portal providing central reports and management
Offline capable – keep selling even if the internet is down
Secure cloud backups – all data is backed up to our secure servers
Free updates – subscribing merchants receive free product updates

SILVER

Includes bronze +

Stock management – automated inventory control and reporting
Measured products – sell products by weight or length
Supplier management to centrally manage and report on suppliers
Stock containers – manage liquid stock and sell pints from barrels etc
Multiple stores – view, manage and support on all stores centrally
Import & export data – manage products, suppliers, customers and more in bulk
Fixed discounts – create pre-configured discounts for items or whole transactions
Secondary printer – operate a second printer to print order receipts
Configurable reasons – understand what has happened and why with configurable reasons
Enterprise class support – receive first-class support from our dedicated team
Enhanced reports – comprehensive reporting allowing you to fully manage your business
Age verification – setup age restricted items for both customers and clerks

GOLD

Includes Bronze & Silver +

Customer management – full CRM module to create and manage customers
Appointments – create and manage customer appointments
Multiple printers – operate multiple order printers for different stations
Modifiers – use product and list modifiers to alter an order before its printed
Text reminders – operate multiple order printers for different stations
Commission – assign product and user level commission rates
Tab management – suspend and resume transactions in store
Time keeping – reportable clocking in / out for all staff members