Hotel Mode – Pre-Authorisation & Completion

Hotel Mode - Pre-Authorisation & Completion

Article byMegan Grosso

Pre-Authorisation

To conduct a Pre-Authorisation, from the Main Menu, choose “Pre-Auth”.

Key in the amount of the pre-auth and select “Done”, as shown in Figure 28.

As contactless cannot be used for a pre-auth, you will be prompted to “Swipe or Insert”, or complete the transaction with the “Card Not Present” feature as shown in Figure 29.

If the customer is present, please ask the customer to do one of the following:

• Swipe the card through the magstripe reader.
• Insert card into the card reader, Figure 30 will display on the screen.

If the customer is not present, select the “Card Not Present” button:

• Key in the card number and expiry date and select “Done”.
• Key in the CSC number and select Done.

If all details are valid the terminal will process the transaction.

If the transaction has been approved a green tick is displayed, as shown in Figure 31.

If the transaction has failed a red cross is displayed, as shown in Figure 32.

The pre-auth process is now complete, the application will return to the Main Menu.

Completion

To conduct a Completion, from the Main Menu, choose “Completion”.

Enter the amount of the pre-auth and select “Done”, as shown in Figure 33. Enter the amount of the completion and select “Done”, as shown in Figure 34.

Enter the RRN Code of the pre-auth and select “Done”, as shown in Figure 35, this code can be found on the pre-auth receipt.

If the transaction has been approved a green tick is displayed, as shown in Figure 36.

If the transaction has failed a red cross is displayed, as shown in Figure 37.

The completion process is now complete, the application will return to the Main Menu.

BRONZE

Simple EPOS functionality – intuitive design with all the functions you need just a tap away
Integrated card payments – automatic transfer of total to card machine
Cash management – record and control cash payments with end day reconciliation
Barcode scanning – scan barcoded items for efficient service
Product management – create and manage your product, services, and taxes instantly
Reports – instant access to sales and product reports on device and online
Unlimited users – unlimited till and web portal users
Supervisor approval – enforce supervisor approval for specific functionality
Web portal – free web portal providing central reports and management
Offline capable – keep selling even if the internet is down
Secure cloud backups – all data is backed up to our secure servers
Free updates – subscribing merchants receive free product updates

SILVER

Includes bronze +

Stock management – automated inventory control and reporting
Measured products – sell products by weight or length
Supplier management to centrally manage and report on suppliers
Stock containers – manage liquid stock and sell pints from barrels etc
Multiple stores – view, manage and support on all stores centrally
Import & export data – manage products, suppliers, customers and more in bulk
Fixed discounts – create pre-configured discounts for items or whole transactions
Secondary printer – operate a second printer to print order receipts
Configurable reasons – understand what has happened and why with configurable reasons
Enterprise class support – receive first-class support from our dedicated team
Enhanced reports – comprehensive reporting allowing you to fully manage your business
Age verification – setup age restricted items for both customers and clerks

GOLD

Includes Bronze & Silver +

Customer management – full CRM module to create and manage customers
Appointments – create and manage customer appointments
Multiple printers – operate multiple order printers for different stations
Modifiers – use product and list modifiers to alter an order before its printed
Text reminders – operate multiple order printers for different stations
Commission – assign product and user level commission rates
Tab management – suspend and resume transactions in store
Time keeping – reportable clocking in / out for all staff members