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Lost Connection - MAC Reset CHECK

Article byMegan Grosso

Occasionally, the terminal will “lose” its connection with the processing bank.  If you see a screen message “Invalid MAC” or “MAC reset required”

1. Press “Menu” twice

2. Press “Supervisor”

3. Enter Password

4. Choose “Password”

5. Choose “MAC reset”

6. Choose “ALL”

This should now reconnect your terminal to the processor and the terminal should work normally.

 

BRONZE

  • Simple EPOS functionality – intuitive design with all the functions you need just a tap away
  • Integrated card payments – automatic transfer of total to card machine
  • Cash management – record and control cash payments with end day reconciliation
  • Barcode scanning – scan barcoded items for efficient service
  • Product management – create and manage your product, services, and taxes instantly
  • Reports – instant access to sales and product reports on device and online
  • Unlimited users – unlimited till and web portal users
  • Supervisor approval – enforce supervisor approval for specific functionality
  • Web portal – free web portal providing central reports and management
  • Offline capable – keep selling even if the internet is down
  • Secure cloud backups – all data is backed up to our secure servers
  • Free updates – subscribing merchants receive free product updates

SILVER

Includes bronze +
  • Stock management – automated inventory control and reporting
  • Measured products – sell products by weight or length
  • Supplier management to centrally manage and report on suppliers
  • Stock containers – manage liquid stock and sell pints from barrels etc
  • Multiple stores – view, manage and support on all stores centrally
  • Import & export data – manage products, suppliers, customers and more in bulk
  • Fixed discounts – create pre-configured discounts for items or whole transactions
  • Secondary printer – operate a second printer to print order receipts
  • Configurable reasons – understand what has happened and why with configurable reasons
  • Enterprise class support – receive first-class support from our dedicated team
  • Enhanced reports – comprehensive reporting allowing you to fully manage your business
  • Age verification – setup age restricted items for both customers and clerks

GOLD

Includes Bronze & Silver +
  • Customer management – full CRM module to create and manage customers
  • Appointments – create and manage customer appointments
  • Multiple printers – operate multiple order printers for different stations
  • Modifiers – use product and list modifiers to alter an order before its printed
  • Text reminders – operate multiple order printers for different stations
  • Commission – assign product and user level commission rates
  • Tab management – suspend and resume transactions in store
  • Time keeping – reportable clocking in / out for all staff members