Referrals - Paynetworx UK

Referrals

Article byMegan Grosso

A transaction may be referred for voice authorisation if an extra security check is required by the acquirer. The terminal will display or print instructions to call the acquirer. If a telephone number is not shown please use the standard voice authorisation number as supplied by that acquirer.

Once you have dialled or made a note of the telephone number press the green key to continue.

Please be ready to quote your merchant number, the full card number and any referral message that was displayed (such as REFERRAL B or CODE 10 REFER). The authorisation centre may need to speak to the customer.

Note: If requested to do so by the authorisation centre operator, you may remove the card from your terminal after a referral request in order to do further visual checks on the card; at all other times, you should only remove the card when prompted to do so by your terminal.

If the transaction is authorised by the authorisation centre, your terminal will prompt you to enter both your supervisor password and the authorisation code. You should take care entering the authorisation code to avoid unnecessary chargebacks from your acquirer.

Your terminal will also refer transactions if it is unable to contact the acquirer. This can happen during exceptionally busy periods when the acquirer’s host system cannot answer the authorisation request.

Note: If you experience a high volume of referrals there may be a problem with your connection. This will be indicated by the diagnostic (DIAG) codes printed on the receipt. Refer to the section entitled Diagnostic Codes for more details.

FRAUD ALERT: Your acquirer will never contact you via telephone call asking you to use a temporary authorisation centre telephone number.

BRONZE

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Cash management – record and control cash payments with end day reconciliation
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Unlimited users – unlimited till and web portal users
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Web portal – free web portal providing central reports and management
Offline capable – keep selling even if the internet is down
Secure cloud backups – all data is backed up to our secure servers
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SILVER

Includes bronze +

Stock management – automated inventory control and reporting
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Stock containers – manage liquid stock and sell pints from barrels etc
Multiple stores – view, manage and support on all stores centrally
Import & export data – manage products, suppliers, customers and more in bulk
Fixed discounts – create pre-configured discounts for items or whole transactions
Secondary printer – operate a second printer to print order receipts
Configurable reasons – understand what has happened and why with configurable reasons
Enterprise class support – receive first-class support from our dedicated team
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Age verification – setup age restricted items for both customers and clerks

GOLD

Includes Bronze & Silver +

Customer management – full CRM module to create and manage customers
Appointments – create and manage customer appointments
Multiple printers – operate multiple order printers for different stations
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Text reminders – operate multiple order printers for different stations
Commission – assign product and user level commission rates
Tab management – suspend and resume transactions in store
Time keeping – reportable clocking in / out for all staff members