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Refund

Article byMegan Grosso

To conduct a refund, from the Main Menu shown, choose “Refund”. Key in the amount of the refund and select “Done”, as shown in Figure 22.

You will be prompted to “Tap, Swipe or Insert”; or complete the transaction with the “Card Not Present” feature, as shown in Figure 23.

If the customer is present, please ask the customer to do one of the following:

• Tap the card on the contactless reader.
• Swipe the card through the magstripe reader.
• Insert card into the card reader, Figure 24 will display on the screen.

If the customer is not present, select the Card Not Present button:

• Key in the card number and expiry date and select “Done”.
• Key in the CSC number and select “Done”.

If all details are valid the terminal will process the transaction.

If the refund has been approved a green tick is displayed, as shown in Figure 25. If the transaction has failed a red cross is displayed, as shown in Figure 26.

The sale or refund process is now complete, the application will return to the Main Menu.

BRONZE

  • Simple EPOS functionality – intuitive design with all the functions you need just a tap away
  • Integrated card payments – automatic transfer of total to card machine
  • Cash management – record and control cash payments with end day reconciliation
  • Barcode scanning – scan barcoded items for efficient service
  • Product management – create and manage your product, services, and taxes instantly
  • Reports – instant access to sales and product reports on device and online
  • Unlimited users – unlimited till and web portal users
  • Supervisor approval – enforce supervisor approval for specific functionality
  • Web portal – free web portal providing central reports and management
  • Offline capable – keep selling even if the internet is down
  • Secure cloud backups – all data is backed up to our secure servers
  • Free updates – subscribing merchants receive free product updates

SILVER

Includes bronze +
  • Stock management – automated inventory control and reporting
  • Measured products – sell products by weight or length
  • Supplier management to centrally manage and report on suppliers
  • Stock containers – manage liquid stock and sell pints from barrels etc
  • Multiple stores – view, manage and support on all stores centrally
  • Import & export data – manage products, suppliers, customers and more in bulk
  • Fixed discounts – create pre-configured discounts for items or whole transactions
  • Secondary printer – operate a second printer to print order receipts
  • Configurable reasons – understand what has happened and why with configurable reasons
  • Enterprise class support – receive first-class support from our dedicated team
  • Enhanced reports – comprehensive reporting allowing you to fully manage your business
  • Age verification – setup age restricted items for both customers and clerks

GOLD

Includes Bronze & Silver +
  • Customer management – full CRM module to create and manage customers
  • Appointments – create and manage customer appointments
  • Multiple printers – operate multiple order printers for different stations
  • Modifiers – use product and list modifiers to alter an order before its printed
  • Text reminders – operate multiple order printers for different stations
  • Commission – assign product and user level commission rates
  • Tab management – suspend and resume transactions in store
  • Time keeping – reportable clocking in / out for all staff members