Accessibility Mode

Article by Megan Grosso

If accessibility mode is disabled, the default payment screen will appear, as shown in Figure 38. If accessibility mode is enabled within the application settings, whenever a transaction is initiated, a modified version of the payment screen with an additional “Access Mode” button will be displayed, as shown in Figure 39. To start accessibility mode, press the “Access Mode” button and select OK on the information prompt, as shown in Figure 40.

The terminal will then read out the following:

“Total amount £X.XX. Please listen to these instructions, or to start please insert your card at the bottom of the screen, or tap your card at the top of the device. The keypad is standard telephone layout with 1, 2, 3 towards the middle of the screen and cancel, zero and OK at the bottom. If you are too high on the screen, the device will tell you PIN pad below. Tactile dots around the outside indicate the middle of a row or column. The row and column with the number 5 has two dots. The numbers are not spoken but the OK and cancel buttons speak the words OK and cancel. Use the tactile markings to orientate yourself. Slide your finger onto the screen and then use the beeps to find the right digit. When you have found the digit you want, lift your finger and double tap anywhere on the screen to enter it. Once you have input all digits, move to the OK button at the bottom right of the screen. This will speak OK. Double tap anywhere on the screen to confirm. The cancel button at the bottom left will cancel the transaction. Please insert your card at the bottom of the screen to start the transaction.”

Please ask the customer to do one of the following:

Tap the card on the contactless reader
Swipe the card through the magstripe reader
Insert card into the card reader

If the customer, swipes or inserts their card, a modified version of the PIN entry screen will be displayed, as shown in Figure 41. The terminal will also read out the following:

“The keypad is standard telephone layout with 1, 2, 3 towards the middle of the screen and cancel, zero and OK at the bottom. If you are too high on the screen, the device will tell you PIN pad below. Please enter your PIN. Find the desired key using the beeps and tactile markings, then double tap anywhere on the screen to confirm. When finished select enter at the bottom right and double tap.”

Please ask the customer to enter their PIN code, if all details are valid the terminal will process the transaction.

If the transaction has been approved a green tick is displayed, as shown in Figure 42.

If the transaction has failed a red cross is displayed, as shown in Figure 43.

 

The transaction is now complete, the application will return to the main menu. Accessibility mode will need to be re-enabled each transaction by pressing the “Access Mode” button.

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