Hotel Mode - Pre-Authorisation & Completion

Article by Megan Grosso

Pre-Authorisation

To conduct a Pre-Authorisation, from the Main Menu, choose “Pre-Auth”.

Key in the amount of the pre-auth and select “Done”, as shown in Figure 28.

As contactless cannot be used for a pre-auth, you will be prompted to “Swipe or Insert”, or complete the transaction with the “Card Not Present” feature as shown in Figure 29.

If the customer is present, please ask the customer to do one of the following:

Swipe the card through the magstripe reader.
Insert card into the card reader, Figure 30 will display on the screen.

If the customer is not present, select the “Card Not Present” button:

Key in the card number and expiry date and select “Done”.
Key in the CSC number and select Done.

If all details are valid the terminal will process the transaction.

If the transaction has been approved a green tick is displayed, as shown in Figure 31.

If the transaction has failed a red cross is displayed, as shown in Figure 32.

The pre-auth process is now complete, the application will return to the Main Menu.

Completion

To conduct a Completion, from the Main Menu, choose “Completion”.

Enter the amount of the pre-auth and select “Done”, as shown in Figure 33. Enter the amount of the completion and select “Done”, as shown in Figure 34.

Enter the RRN Code of the pre-auth and select “Done”, as shown in Figure 35, this code can be found on the pre-auth receipt.

If the transaction has been approved a green tick is displayed, as shown in Figure 36.

If the transaction has failed a red cross is displayed, as shown in Figure 37.

The completion process is now complete, the application will return to the Main Menu.

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