Customer Not Present (CNP) Mail Order - Refund

Article by Megan Grosso

1. Plug the device in using the supplied power supply and log in using the login credentials.

2. Navigate to the Main Menu and scroll to the next screen and select Card Not Present or enter 4. At the next screen select Refund Mail Order. When the Refund screen is presented enter the amount to be refunded.

3. The screen will switch to manual entry screen. Once the long card number is complete, press the green enter key to continue.

4. Next, key in the cards expiry date and press the green enter key.

5. Enter the 3-digit security code (CSC) from the back of the card and press the green enter button.

6. Register for account on file if required.

7. The terminal will connect to the PayWare Ocius gateway and authorise the transaction.

8. If all ok the terminal will connect to the gateway and approve or decline the refund transaction.

9. A receipt will be printed, one for the customer and the other for the merchant.

10. The terminal will return to the main menu once completed.

 

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