Desk3500 Purchase with Cashback (PWCB)

Article by Megan Grosso

In this article, learn how to complete a Desk3500 Purchase with Cashback, also known as PWCB. This menu option is only used to provide ‘Cashback’ where a normal ‘Sale’ transaction has been performed with a ‘Gratuity’. Selecting this option allows a transaction to be carried out with ‘Cashback’ instead of ‘With Gratuity’.

Note: Only certain types of debit cards allow ‘Purchase with Cashback’.

Purchase with Cashback (PWCB) - Swipe Card

1. Press MENU at the ‘Idle Screen’. Select ‘Purch. with Cashback’ .

transaction menu to select purchase with cashback feature

2. Type in the transaction amount, the screen will change as the amount is being typed in.

enter amount for purchase with cashback

3. Press TICK to confirm amount or press X to clear all digits or press CLEAR to clear one digit at a time and type in new value.

confirm correct amount has been entered for purchase with cash back option

4. Swipe the cardholder’s card or press X to Cancel the transaction.

desk 3500 is ready to process customers card for cashback

5. Terminal will check the card to ensure it is valid. You may be asked to enter the last four digits of the card number.

terminal is connecting to acquirer, please wait

6. Type in cash back amount and then press TICK to confirm. Or press X to clear all digits or press CLEAR to clear one digit at a time and type in new value.

enter cashback amount on desk 3500

The transaction will now continue as a normal ‘Sale’ transaction.

PWCB - Chip & Pin Card

1. Press MENU at the ‘Idle Screen’. Select ‘Purch. with Cashback’.

transaction menu for chip and pin card to select purchase with cashback for desk 3500

2. As the transaction amount is being typed in the screen will change to:

enter amount for purchase with cashback

3. Press TICK to confirm amount or press X to clear all digits or press CLEAR to clear one digit at a time and type in new value.

once correct sale amount is entered press ok

4. Insert the cardholder’s card or press X to Cancel the transaction.

terminal is ready to enter customer card details for cashback

5. Type in the amount of ‘Cashback’ required by the cardholder and then press TICK.

6. Press TICK to confirm the amount of Cashback.

press ok once the correct cashback amount has been entered for ingenico desk3500

7. Cardholder to enter their PIN code and then press TICK to confirm the PIN.

customer should enter their pin on desk 3500

8. Terminal displays asterisks as PIN is typed. Press TICK to confirm PIN and ‘Total Amount’.

once pin is entered correctly press ok to complete purchase with cashback

The transaction will now continue as a normal ‘Sale’ transaction.

You have now completed Desk3500 Purchase with Cashback. For more assistance or to activate cashback with your merchant account, please call the helpdesk below.

To discover more features for your Desk 3500, click here.

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