Move3500/Move5000 Contactless Sale

Article by Megan Grosso

Follow these easy steps to conduct a Move3500/Move5000 Contactless Sale.

  1. From the READY prompt enter the sale amount for the transaction and press ENTER.
  2. A contactless symbol will be displayed if the amount entered is below the maximum contactless limit.
  3. The cardholder should present their card over the contactless symbol on the terminal display. The terminal will then print the Merchant receipt.
  4. If the customer requests a receipt, this must be done before the next transaction takes place. From the idle screen, press the decimal point key to print a customer receipt.

Contactless High Value Payment (HVP) – Wallet Payments

High Value Payments are contactless payments that are above the limit for contactless cards (e.g. £100.00) but are protected by the cardholder verifying themselves to the mobile phone either by the use of a scanned thumb/fingerprint in the case of Apple Pay, or by the entry of a pass code for other mobile phone manufacturers. This process is known as a Cardholder Device Cardholder Verification Method or CDCVM for short.

This means that once HVP is enabled, the contactless logo will be displayed on your terminal for all transactions rather than just those under the contactless card limit (e.g. £100.00).

Acceptance of normal contactless cards for transactions below the £30 limit will continue as normal and, if a cardholder taps a contactless card for a transaction above the £100 limit, the terminal will instruct them to complete the transaction using chip and PIN.

In some cases, a cardholder may need to tap their mobile phone against the contactless reader twice. This is because they have not pre entered their CDCVM on their device prior to starting the transaction and their device has prompted them to complete their CDCVM and tap the phone again. The cardholder should follow the instructions on their device to complete the transaction.

Dealing with Contactless Card Read Failures

A contactless card read may fail, and the customer will be prompted to re-present their card. If the card is removed too soon, before all four contactless status lights are lit; before the confirmation tone is heard; or before prompted to remove the card, the card read will fail.

You have now completed a Move3500/Move5000 Contactless Sale. For further assistance, please call our help desk below.

To discover more articles on how to use your terminal, click here for Move 3500, and here for Move 5000. 

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