Chip & Pin Sale with Gratuity

Article by Megan Grosso

This is much the same as a regular Sale transaction but with the added ability of including a tip in addition to the transaction amount.

Please note: This is a service that must be requested from your acquirer. When activated, tipping will be set by default for all Sale transactions.

Step 1
When the terminal is ready to perform a Sale and Tip transaction it will display the Welcome screen. You can start a Chip and PIN Sale and Tip transaction in one of two ways:

Option 1

Enter the Sale amount in pence (or cents in ROI) and press the green ‘OK’ key.
Example: Typing in 1000 would equate to a value of £10.00 (€10.00 in ROI).

Please note: If a mistake is made entering data, the the last digit can be deleted by pressing the yellow ‘ARROW’ key.

Option 2

Insert the Chip Card into the terminal's Chip Card reader. A Sale transaction will be initiated. Type in the Sale amount in pence and press green 'OK' key.
Example: Type in the Sale amount in pence and press the green 'OK'. Typing in 1000 would equate to a value of £10.00.

Please note: If a mistake is made entering data, the entire field can be deleted by pressing the yellow 'ARROW' key once.

 

Step 2

Ask the cardholder if they wish to enter a tip. If the answer is yes, select ‘YES’ by pressing the green ‘OK’ key. If the answer is no, select ‘NO’ by pressing the red ‘X’ key. If the cardholder chooses ‘YES’ by pressing the green ‘OK’ key. Type in the base amount in pence (or cents for ROI) and press the green ‘OK' key.

Example: Typing in 1000 would equate to a value of £10.00.

Please note: If a mistake is made entering data, the last digit can be deleted by pressing the yellow 'ARROW' key.

 

Step 3

The cardholder is requested to confirm the tip amount.

 

Step 4

The cardholder should confirm the total value of the transaction, by selecting ‘YES’ by pressing the green ‘OK’ key.

 

Step 5

If the transaction was started by inserting or swiping the card (Option 2), then go to Step 6. Otherwise you will be requested to insert or swipe the card.
Insert the Chip Card into the terminal’s Chip Card reader.

 

Step 6

The cardholder will be prompted for his/her PIN on the terminal. After the PIN has been entered, the cardholder should press the green ‘OK’ key. The terminal will now attempt to connect to your acquirer and the rest of the transaction will continue in the same way as for a normal Chip and PIN sale.

 

Example of Sale and Tip/Gratuity Receipt

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