If the terminal does not read the card, follow the steps below:
- Check that the magnetic card is swiped correctly (with magnetic strip facing the side of the terminal).
- Swipe the card again with a continuous and fluid movement
- Verify that the magnetic strip is not damaged, grooved or cracked
- Make sure you have correctly inserted the smart card into the smart card reader and only removed it when prompted to do so
If the problem persists, please contact the helpdesk.