Communication Problems with GPRS Terminal

Article by Megan Grosso

The normal sequence of messages displayed during a transaction using a GPRS connection is:
CONNECTING VIA IP,
CONNECTION MADE, PROCESSING NOW,
APPROVAL XXXXXX
CONNECTION MADE, PROCESSING NOW
This message indicates the terminal has connected successfully. In this case, the display will show the response from your acquirer.

If the terminal fails to connect on the first try, it will make a two further attempts to connect before voiding the transaction. The screen will display:
CONNECTING VIA IP, ATTEMPT 2
CONNECTING VIA IP, ATTEMPT 3

One of the following error messages may also be displayed:
LINE IDLE
The terminal cannot make a connection.
• There may be low/no GPRS signal
• There may be no SIM card installed
see 'Icons Index' post for more details.

Please note: GPRS terminals come with a SIM card pre-installed by Castles Technology. If there is no SIM card installed, a warning will display at power up. If this happens, please call the helpdesk.
DO NOT remove the SIM unless instructed by the helpdesk.
DO NOT install your own SIM.

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