Communication Problems

Article by Megan Grosso

The normal sequence of messages displayed during a transaction using a Wi-Fi connection is:
CONNECTING VIA IP,
CONNECTION MADE, PROCESSING NOW,
APPROVAL XXXXXX
CONNECTION MADE, PROCESSING NOW
This message indicates that the terminal has connected successfully. In this case, the following response displayed will be from your acquirer.

If the terminal fails to connect on the first try, it will make a further two attempts to connect before
voiding the transaction. The screen will display:
CONNECTING VIA IP, ATTEMPT 2
CONNECTING VIA IP, ATTEMPT 3

If the terminal fails to connect, check the following (in this order):
• The terminal may be out of the Wi-Fi range of the Wi-Fi access point. If possible, move the
terminal closer to the Wi-Fi access point.
• Check the Wi-Fi access point is turned on & plugged in.
• Ensure the Wi-Fi access point is correctly connected to your Internet access point.
• The terminal may not be properly configured to the Wi-Fi access point.

 

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