Transactions Failing to Process

Article by Megan Grosso

There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.

  1. Perform a test transaction using one or more different cards to ensure the problem is not a defective card.
  2. Ensure that the card is being inserted/swiped/tapped the correct way. Refer to the Transaction section of this manual for more information.
  3. Check for communication/connection errors.

If the problem persists, contact your helpdesk.

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