V240M Customer Not Present (CNP) Phone Order - Sale

Article by Megan Grosso

Follow these easy steps below to perform a V240M Customer Not Present (CNP) Phone Order - Sale. 

1. Tap the “Verifone” logo to access the Main menu.

enter sale amount on verifone v240m screen to get started for customer not present sale

2. Tap “Grey Bar” at the bottom of the screen” to view more options below.

tap the grey bar at the bottom of the screen to show the main menu

3. Press “1” for “Card Not Present” option.

select card not present in the v240m terminal menu

4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Sale Telephone Order” was selected.

select sale telephone order in card not present menu

5. To initiate the Sale payment, just enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

enter sale amount and press enter

6. Option to add the gratuity, Press “Green” to add gratuity or “Red” to skip.

prompt will appear on terminal screen to ask if a gratuity should be added

7. Use the keypad to enter the Card Number and press “Enter” to continue.

enter customer card long number

8. Enter “Expiry Date” and press “Enter” to continue.

enter customer card expiration date and press enter

9. Enter “CSC” and press “Enter” to continue.

enter three digit card security code from customer card

10. Enter “Address Number” and press “Enter” to continue.

enter any numbers from the customers first line of address

11. Enter “Postcode” and press “Enter” to continue.

enter any numbers from customer post code

12. The device is showing transaction’s processing status.

the terminal is now connecting and shows processing transaction please way

13. The device is showing transaction’s authorising message.

when the acquirer is authorising the payment the instruction will appear on the screen with the card number and amount to complete v240m customer not present sale

14. The device is showing transaction’s authorising message.

data matched screen will appear once customer details are accurate

15. Press the “Green” button or “Green Circle” button to proceed or “Red” button or “Red Cross” button to cancel the transaction.

prompt to either click on the green tick to proceed with the customer not present sale or red cross to cancel

16. The device is now connecting the server.

the terminal is now connecting to the acquirer please wait

17. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

transaction is approved for v240m customer not present large green tick is shown on terminal screen

18. After the card has been inserted, the device will print the merchant receipt with signature prompt.

v240m terminal is printing merchant receipt

19. The device is showing the transactions processing status.

the terminal is showing the device processing status

20. When complete the terminal will return to the main menu.

once the v240m customer not present sale is complete the terminal will return to main menu

You have now completed a V240M Customer Not Present Sale. To find out more about your terminal, visit our Verifone V240M articles page. For more assistance, find our help desk contact details below. 

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