V240M Customer Not Present (CNP) Phone Order - Refund

Article by Megan Grosso

Follow these easy steps below to perform a V240M Customer Not Present (CNP) Phone Order - Refund. 

1. Tap the “Verifone” logo to access the Main menu.

enter sale amount on verifone v240m screen to get started for refund customer not present

2. Tap “Grey Bar” at the bottom of the screen” to view more options below.

tap the grey bar at the bottom of the screen to show the main menu

3. Press “4” for “Card Not Present” option.

select card not present in the v240m terminal menu

4. In the “Card Not Present” Menu, there are options of CNP Transaction. Choose one appropriately. In this example, the “Refund Telephone Order” was selected.

select refund telephone order in card not present menu

5. To initiate the refund, enter the required amount. After amount entered, press the “Green” button or “Green Circle” button to start the transaction.

enter refund amount and press enter

6. Use the keypad to enter the Card Number and press “Enter” to continue.

enter customers long card number

7. Enter “Expiry Date” and press “Enter” to continue.

enter customers card expiration date and then press enter

8. The device is now connecting the server.

the device is now connecting to a server please wait

9. The device is showing transaction’s authorising message.

the device is showing authorising message on terminal screen

10. The device is now connecting to the server.

v240m terminal is now connecting please wait

11. After the transaction have been approved, the terminal will display a confirmation message as shown. Either press “Green Bar” at the bottom of the screen” or press “Green Circle” or “Enter” button to complete.

once refund customer not present is complete the terminal will display transaction approved message

12. The device will print the merchant receipt.

the terminal will print the merchant receipt

13. When complete the terminal will return to the main menu.

once the refund customer not present is complete the verifone v240m will return back to sale screen

You have now completed a V240M Customer Not Present Refund. To find out more about your terminal, visit our Verifone V240M articles page. For more assistance, find our help desk contact details below. 

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