Spire End of Life on Terminals – December 2023 & 2022

Industry News

Spire End of Life on Terminals – Dec 31^st 2023

Castles Technology has announced the following Spire products will reach End of Life on the 31^st December 2023:

SPc5
SPg7
SPp10
SPc50/60/70 – (End of life 31st December 2022)

After this date, it will not be possible to purchase any new products, spare parts or accessories for the terminals. Currently the parts are in short supply, and there is a cost associated in replacement of parts such as batteries, leads, sim cards etc.

Castles acquired Spire in October 2020, with the intention to “innovate to provide merchants acquirers with future-forward payments solutions”. The announcement of End of Life comes as Castles will focus on providing customers and partners with products of the highest quality.

Official notice from Castles Technology UK & Ireland

“End of Service (EOS) / End of Life (EOL) Date: With respect to a particular set of products, customers and partners may request maintenance, repairs, developments and services (excluding firmware updates and certification renewals) until the EOS date set forth. If it is for a repair, that the necessary components are available in inventory at the time a product is presented for repair. Beyond the EOS Date, Castles Technology UK & Ireland Ltd will no longer provide services of any nature for the affected product sets. Our EOS date is also the formal EOL Date, the date on which Castles Technology UK & Ireland Ltd will no longer provide services of any nature for the affected product sets.” Graham Lilleystone, MD.

If you are a Paynetworx merchant and have one of the above models, we strongly encourage you to contact us to upgrade your terminal to a more effective terminal.

You can change to a Castles terminal made by the same manufacturer or switch to one of our other partnered terminal manufacturers. Visit the Terminals page to find out more.

BRONZE

Simple EPOS functionality – intuitive design with all the functions you need just a tap away
Integrated card payments – automatic transfer of total to card machine
Cash management – record and control cash payments with end day reconciliation
Barcode scanning – scan barcoded items for efficient service
Product management – create and manage your product, services, and taxes instantly
Reports – instant access to sales and product reports on device and online
Unlimited users – unlimited till and web portal users
Supervisor approval – enforce supervisor approval for specific functionality
Web portal – free web portal providing central reports and management
Offline capable – keep selling even if the internet is down
Secure cloud backups – all data is backed up to our secure servers
Free updates – subscribing merchants receive free product updates

SILVER

Includes bronze +

Stock management – automated inventory control and reporting
Measured products – sell products by weight or length
Supplier management to centrally manage and report on suppliers
Stock containers – manage liquid stock and sell pints from barrels etc
Multiple stores – view, manage and support on all stores centrally
Import & export data – manage products, suppliers, customers and more in bulk
Fixed discounts – create pre-configured discounts for items or whole transactions
Secondary printer – operate a second printer to print order receipts
Configurable reasons – understand what has happened and why with configurable reasons
Enterprise class support – receive first-class support from our dedicated team
Enhanced reports – comprehensive reporting allowing you to fully manage your business
Age verification – setup age restricted items for both customers and clerks

GOLD

Includes Bronze & Silver +

Customer management – full CRM module to create and manage customers
Appointments – create and manage customer appointments
Multiple printers – operate multiple order printers for different stations
Modifiers – use product and list modifiers to alter an order before its printed
Text reminders – operate multiple order printers for different stations
Commission – assign product and user level commission rates
Tab management – suspend and resume transactions in store
Time keeping – reportable clocking in / out for all staff members