Generating an X or Z Report
These reports allow you to print out a statement of which transactions have been made on your card machine regardless of your End of Day report being run or not. This feature is typically used by businesses that operate by shift work. E.g. you may be a restaurant that opens for a separate lunch and […]
Conducting an End of Day Report
To access the reports menu press the MENU button until the System Menu is displayed. Press ENTER to select Reports. End-of-Day-Banking will be highlighted; press ENTER to select. Enter your supervisor password. The terminal will go online to the acquirer to confirm the totals before printing the report. End-of-Day-Banking should be performed every day as this is your confirmation of the transaction […]
Network Setup – Wi-Fi
Wi-Fi configuration requires creating a profile, i.e. the set of parameters required for connection to an “Access Point” or your router. Several profiles can be created if connection is required to more than one Access Point. In this case, you can choose the profile which is active or let the terminal connect to the best […]
Supervisor Password
The default supervisor password is 01483. Please note: The terminal will require you to change this to a new code of your choosing before you can process any transactions. You are strongly advised to ensure that privileged access to your terminal (including access to the ‘Supervisor Code’) is only granted to staff that have been […]
Customer Not Present (CNP) Sale
A payment made where the cardholder does not, or physically cannot, present their card to you at the time of purchase. When prompted with the READY screen, press MENU twice. The option for Mail Order will be listed, press the respective function button to select it. An option for Sale will be listed under F1 or Refund under F4 . Select the appropriate option […]
Connecting Your Terminal
Ensure you have the following items included with your terminal: 1x Ingenico MOVE 3500 card machine 1x charging base unit 1x power cord 1x supervisor card To connect: Place the terminal within the Base Unit. Plug the Power Cord into the Base Unit. Plug the Power Plug into an electrical socket. A blue ‘:-)’ symbol will […]
Refund
1. Select REFUND from the transaction menu. 2. Enter the supervisor password and press the green key. 3. The REFUND menu screen will be displayed Enter the sale amount and press green key. 4. Insert / Swipe / Present card screen is displayed. 5. Terminal will check the card type. 6. Terminal will connect to […]
Terminal Not Connecting to the GPRS System (Mobile Terminal)
If you have trouble with your terminal’s GPRS connection, please follow the steps below: 1. Unplug all the cables from the terminal or charging base. Then reconnect them making sure the connections are firm. 2. Unplug any wires from the plug socket, router, or phone line port. Then, reconnect them, making sure the connections are […]
Voice Referral Password (if configured)
The default Referral Password is 0000. The ‘Referral Password’ is designed to prevent fraud during referred transactions.If your terminal is configured for ‘Referral Password’, you will be prompted during the ‘Self Install Process’ to create a password. If you forget your password, you will have to contact the helpdesk and they will set your terminal […]
Terminal Not Connecting to the Internet (WIFI Terminal)
If you have trouble with your terminal’s internet connection, please follow the steps below: 1. Unplug all the cables from the terminal or charging base. Then reconnect them making sure the connections are firm. 2. Unplug any wires from the plug socket, router, or phone line port. Then, reconnect them, making sure the connections are […]