Desk 3500 Contactless Sale

Article by Megan Grosso

Follow these easy steps to conduct a Desk 3500 Contactless Sale.

1. Press MENU at the ‘Idle Screen’ to display the ‘Transaction Menu’ and Select ‘Sale’.

transaction menu for desk 3500, select sale

2. This screen will be displayed. As you type in the transaction amount, it will change to the following step.

enter the sale amount into the terminal

3. Press to confirm amount, or press to clear all digits, or press to clear one digit at a time and type in new value.

once correct amount is entered press ok button to proceed to contactless sale

4. Present the contactless card to the terminal.

terminal is ready to be presented with contactless card

5. Contactless read is successful when all four status lights are lit and confirmation tone is heard.

when terminal connects to contactless card the four green lights appear

6. Terminal connects to the acquirer using the configured connection method e.g. ‘Network cable’.

7. Terminal will display the result of the request i.e. ‘Approved’ or ‘Not Authorised’. Terminal will print the merchant receipt.

when contactless transaction is complete then auth code is presented on the screen

8. Tear off the receipt and press the green TICK if it is readable or press FEED to reprint the receipt. Press DOT if a cardholder receipt is required.

tear off merchant receipt when contactless sale is complete, press ok if complete or press reprint if the customer wants a copy

You have now completed a Desk 3500 Contactless Sale. For further assistance, please call our help desk below.

To discover more articles on how to use your Desk 3500, click here.

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