Communication Problems - IP With Dial Back-Up Terminal

Article by Megan Grosso

The normal sequence of messages displayed during a transaction using an IP/Ethernet connection is:
CONNECTING VIA IP,
CONNECTION MADE, PROCESSING NOW,
APPROVAL XXXXXX
CONNECTION MADE, PROCESSING NOW
This message indicates the terminal has connected successfully. In this case, the following display will be a response from your acquirer.

If the terminal fails to connect on the first try, it will make a two further attempts to connect before reverting to dial backup. The screen will display:
CONNECTING VIA IP, ATTEMPT 2
CONNECTING VIA IP, ATTEMPT 3


One of the following error messages may also be displayed:
LINE IDLE
The terminal cannot make a connection.
The Ethernet cable may not be connected.
• Your router or LAN (Local Area Network) may not be working properly.
• Your ISP (Internet Service Provider) may be experiencing problems.
CONNECTING VIA DIAL
The terminal has failed to connect 3 times using IP and has reverted to dial backup. The terminal will try a maximum of 3 times to connect via dial and then void the transaction if it cannot connect.
If this happens, please call the helpdesk as soon as possible to ensure your terminal operates at its optimum speed.

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