(T) Customer Forgotten PIN Code

Article by Megan Grosso

If your acquirer allows it, you can perform a PIN Bypass to bypass the entry of the PIN code, by pressing the cancel key followed promptly by the menu key twice.

If the card allows the PIN Bypass you may find that the acquirer declines the transaction. Transactions taken by PIN Bypass are subject to chargebacks so you should make other careful checks on the card and the cardholder as laid out by your acquirer.

For more information on the use of PIN Bypass please contact your acquirer.

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