Display Icons
The following is an index to the icons shown in the status bar. Battery level indicator Signal strength indicator Connectivity indicators The following is an index to miscellaneous icons Additional icons Welcome screen graphics
Terminal Keyboard & Display Icons
Using the Terminal Keyboard and Display To enter numbers press the relevant keys. If you make a mistake you can correct this using the correction keys. Press the yellow key once to delete one character at a time. Press the red key once to delete the entire line; pressing the red key again will cancel […]
Display and Terminal Operation Icons
Icons displayed on your terminals will depend on your terminal type. Time displayed in 24-hour format with long date format. Terminal Operation Icons The following images may be displayed along the bottom of your terminal display.They are a reference to which physical buttons are active at that point in the transaction. This OK button is […]
Power On & Terminal Display
Please note: The screen-shots and receipt on your terminal may differ in detail from those depicted in this manual. Turning the terminal on Connect power supply to a nearby electrical outlet. Hold down the power button (located above the red cancel X button) until the display illuminates. Remove the protective film from the display if […]
Diagnostic Codes
You may see diagnostic (DIAG) codes at the bottom of transaction receipts and reports. Some indicate an error while others offer information. More than one diagnostic code may be printed. For example DIAG 828282 would indicate three communication failure attempts during a transaction. 52 Offline or Forced Transaction.This is not an error and is for […]
Castles VEGA3000C Terminal Diagram
Below is a Castles VEGA3000C Terminal Diagram that shows the features on the terminal itself.Â
Training Mode
Please note: The Training Payment Card is not supplied with the terminal as standard.Once the terminal is switched to Training Mode it enables the user to perform all transaction types without the actual transfer of funds. You may use normal Chip and PIN cards to perform these training transactions. How to switch to Training ModeEnsure […]
Castles VEGA3000M Paper Roll Replacement
Follow the steps below to change / replace the Castles VEGA3000M Paper Roll. When you first receive your terminal, one roll will be supplied in the box. It may be loose in the box or already in the terminal paper compartment. It’s vital that you use approved paper roll suppliers to ensure you terminal prints […]
Move3500/Move5000 Contactless Sale
Follow these easy steps to conduct a Move3500/Move5000 Contactless Sale. From the READY prompt enter the sale amount for the transaction and press ENTER. A contactless symbol will be displayed if the amount entered is below the maximum contactless limit. The cardholder should present their card over the contactless symbol on the terminal display. The terminal will then […]
Contactless Transaction Prompt to Insert Card
It is routine for a contactless card to require a further security check occasionally. If the card is used for a lot of contactless transactions, this should be expected. This prompt is to prove the customer is the genuine cardholder. Once the PIN is entered the counter will reset and the customer can begin using […]