Refund

Article by Megan Grosso

1. Press MENU at the ‘Idle Screen’ to display the ‘Transaction Menu’ and Select ‘Refund’ on the
screen.

2. Type the refund amount into the terminal.

3. Press TICK to confirm amount or press CLEAR to clear all digits or press X to clear one digit at a time and type in new value.

4. Present/Insert/Swipe the cardholder’s card on the terminal.

5. Terminal will check the card to ensure it is valid.

6. Merchant will type in their supervisor code and then press TICK. Terminal will connect to the acquirer host for approval.

7. The result of the ‘Refund’ from the acquirer will be displayed. Terminal will print the merchant receipt.

8. Tear off the merchant receipt and then press TICK if it is readable or press FEED to reprint the receipt.

9. Remove the card from the terminal. Check the customer signature against the one on the card.

10. If the signature matches the one on the card press or press if it does NOT match and refund will be reversed.

11. Prints cardholder receipt. Tear off the cardholder receipt and press TICK if it is readable or press FEED to reprint the receipt.

12. Terminal returns to the ‘Idle Screen’.

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